...
| Code Block | ||
|---|---|---|
| ||
{
"ChatEvent": {
"Id": 608,
"Type": "message_created",
"ChatId": 21,
"MessageId": 300,
"Actor": "user",
"ClientId": null,
"UserId": 1,
"CreatedAt": 1542902705511,
"Transitive": false
},
"Rels": {
"Channels": [
{
"Id": 1,
"ProjectId": 1,
"Type": "iqchat",
"Name": "support",
"Title": "Внутренний чат",
"Description": "Виджет и мобильные приложения.",
"Deleted": false,
"TotalClients": 0,
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"TotalOpenTickets": 2,
"CreatedAt": 1508308179222,
"UpdatedAt": 1539160130126,
"IQChat": {
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"Deleted": false,
"CreatedAt": 1508308179225,
"UpdatedAt": 1523604582471,
"DeletedAt": null,
"RestoredAt": null,
"APNS": null
}
}
],
"Chats": [
{
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"EventId": null,
"ClientUnread": 1,
"CreatedAt": 1523012241583,
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}
],
"ChatMessages": [
{
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"LocalId": 1542902705465,
"EventId": null,
"TicketMessageId": 973,
"Author": "user",
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"UserId": 1,
"Payload": "file",
"Text": "",
"FileId": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
"Received": false,
"Read": false,
"Pushed": false,
"CreatedAt": 1542902705504,
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"ReadAt": null,
"My": false
}
],
"Files": [
{
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"Type": "file",
"Owner": "client",
"OwnerClientId": 21,
"ClientId": null,
"UserId": 1,
"Name": "example-request.json",
"Path": "clients/21/21/6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
"Size": 2493,
"ImageWidth": null,
"ImageHeight": null,
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}
],
"Projects": [
{
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}
],
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{
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"Online": true,
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"UpdatedAt": 1542902699384,
"LastSeenAt": 1542902699384,
"AssignedAt": 1542901263283,
"DisplayName": "Иван Коробков"
}
]
}
} |
Оператор закрыл обращение
| Code Block |
|---|
{
"ChatEvent": {
"Id": 4622,
"Type": "chat_closed",
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"MessageId": null,
"Actor": "user",
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"CreatedAt": 1632751088427,
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},
"Rels": {
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{
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"CreatedAt": 1508308179222,
"UpdatedAt": 1632751088429,
"IQChat": {
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"CreatedAt": 1508308179225,
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"RestoredAt": null,
"APNS": null
}
}
],
"Chats": [
{
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"EventId": null,
"ClientUnread": 2,
"CreatedAt": 1517261861843,
"ChangedAt": 1632751088394
}
],
"Clients": [
{
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"ProjectId": 1,
"ParentId": null,
"Type": "crm",
"Name": "Альфред Хичкок",
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"Online": false,
"CRMId": 1,
"CRMClientId": "4",
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"TelegramId": null,
"FacebookId": null,
"InfobipId": null,
"VKId": null,
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"UpdatedAt": 1632751088426,
"SeenAt": 1632321444520,
"MessagedAt": null,
"Details": {
"ClientId": 13,
"CRMURL": "http://ya.ru/",
"FirstName": "Альфред",
"MiddleName": "",
"LastName": "Хичкок",
"Sex": "мужской",
"Birthday": "13.08.1899",
"Cellphone": "+7 999 123-456",
"Email": "alfred@example.com",
"INN": "",
"ExtRef": "",
"CardRef": "",
"BranchId": "",
"BranchName": "",
"BranchExtRef": "",
"BranchBik": "",
"CreatedAt": 1517261861751,
"UpdatedAt": 1519115991831,
"Fields": []
}
}
],
"Projects": [
{
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"Slug": "asdf",
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"Options": null,
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}
],
"Users": [
{
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"Name": "Администратор",
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"Login": null,
"Position": "Технический директор",
"Department": "",
"RoleId": 1,
"AvatarId": null,
"Online": true,
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"UpdatedAt": 1632751088427,
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"AssignedAt": 1632750983591,
"DisplayName": "Администратор",
"Permissions": null
}
]
}
} |