IQ4
Описание
Webhooks API позволяет получать вызовы со стороны IQChannels на события в публичном API. Все вызовы отправляются как POST-запросы с типом application/json; charset=utf-8.
Структура сообщений совпадает с со структурой сообщений в WebSockets в публичном API, содержание расширено информацией о клиенте, канале и проекте.
Примеры сообщений
Создано обращение - "chat_created"
{
"ChatEvent": {
"Id": 9908,
"Type": "chat_created",
"ChatId": 170,
"MessageId": null,
"Actor": "client",
"ClientId": 17559,
"UserId": null,
"CreatedAt": 1659343370820,
"Transitive": false
},
"Rels": {
"Channels": [
{
"Id": 36,
"ProjectId": 12,
"Type": "vk",
"Name": "vk-channel",
"Title": "ВК-канал",
"Description": "",
"Deleted": false,
"TotalClients": 3,
"TotalTickets": 50,
"TotalOpenTickets": 1,
"CreatedAt": 1656577214247,
"UpdatedAt": 1659343370826,
"VK": {
"Id": 36,
"UUID": "c91f1d7a-fcf3-4718-adec-191abae87cd6",
"GroupId": 214262392,
"Name": "Тест3",
"Deleted": false,
"CreatedAt": 1656577214250,
"UpdatedAt": 1656577288963,
"DeletedAt": null,
"RestoredAt": null
}
}
],
"Chats": [
{
"Id": 170,
"Type": "regular",
"ProjectId": 12,
"ClientId": 17559,
"ChannelId": 36,
"TicketId": 746,
"EventId": null,
"ClientUnread": 0,
"CreatedAt": 1656577472178,
"ChangedAt": 1659343370832
}
],
"Clients": [
{
"Id": 17559,
"ProjectId": 12,
"ParentId": null,
"PersonalManagerId": null,
"Type": "channel",
"Name": "Маркова Ирина",
"ShortName": "",
"Online": false,
"CRMId": null,
"CRMClientId": null,
"ChannelId": 36,
"TelegramId": null,
"FacebookId": null,
"InfobipId": null,
"EdnaId": null,
"VKId": 610072255,
"TotalTickets": 61,
"TotalOpenTickets": 1,
"CreatedAt": 1652792952963,
"UpdatedAt": 1659343370818,
"SeenAt": null,
"MessagedAt": null,
"Details": {
"ClientId": 0,
"CRMURL": null,
"FirstName": null,
"MiddleName": null,
"LastName": null,
"Sex": null,
"Birthday": null,
"Cellphone": null,
"Email": null,
"INN": null,
"ExtRef": null,
"CardRef": null,
"BranchId": null,
"BranchName": null,
"BranchExtRef": null,
"BranchBik": null,
"CreatedAt": -62135596800000,
"UpdatedAt": -62135596800000,
"Fields": []
},
"VK": {
"Id": 610072255,
"FirstName": "Ирина",
"LastName": "Маркова",
"ScreenName": "id_markova",
"Sex": 1,
"Photo": "https://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
"CreatedAt": 1652690499302,
"UpdatedAt": 1652690499302
}
}
],
"Projects": [
{
"Id": 12,
"Name": "Техподдержка интернет-магазина",
"Slug": "support-online-store",
"Description": "",
"State": "active",
"TotalTickets": 71,
"TotalOpenTickets": 1,
"TotalAssignedTickets": 0,
"CreatedAt": 1652776115334,
"UpdatedAt": 1659343370816,
"ArchivedAt": null,
"DeletedAt": null,
"RestoredAt": null,
"Options": null,
"Permissions": null
}
]
}
}
Назначено обращение - "ticket_assigned"
Пример
{
"ChatEvent": {
"Id": 9908,
"Type": "ticket_assigned",
"ChatId": 170,
"MessageId": null,
"Actor": "client",
"ClientId": 17559,
"UserId": null,
"CreatedAt": 1659343370820,
"Transitive": false
},
"Rels": {
"Channels": [
{
"Id": 36,
"ProjectId": 12,
"Type": "vk",
"Name": "vk-channel",
"Title": "ВК-канал",
"Description": "",
"Deleted": false,
"TotalClients": 3,
"TotalTickets": 50,
"TotalOpenTickets": 1,
"CreatedAt": 1656577214247,
"UpdatedAt": 1659343370826,
"VK": {
"Id": 36,
"UUID": "c91f1d7a-fcf3-4718-adec-191abae87cd6",
"GroupId": 214262392,
"Name": "Тест3",
"Deleted": false,
"CreatedAt": 1656577214250,
"UpdatedAt": 1656577288963,
"DeletedAt": null,
"RestoredAt": null
}
}
],
"Chats": [
{
"Id": 170,
"Type": "regular",
"ProjectId": 12,
"ClientId": 17559,
"ChannelId": 36,
"TicketId": 746,
"EventId": null,
"ClientUnread": 0,
"CreatedAt": 1656577472178,
"ChangedAt": 1659343370832
}
],
"Clients": [
{
"Id": 17559,
"ProjectId": 12,
"ParentId": null,
"PersonalManagerId": null,
"Type": "channel",
"Name": "Маркова Ирина",
"ShortName": "",
"Online": false,
"CRMId": null,
"CRMClientId": null,
"ChannelId": 36,
"TelegramId": null,
"FacebookId": null,
"InfobipId": null,
"EdnaId": null,
"VKId": 610072255,
"TotalTickets": 61,
"TotalOpenTickets": 1,
"CreatedAt": 1652792952963,
"UpdatedAt": 1659343370818,
"SeenAt": null,
"MessagedAt": null,
"Details": {
"ClientId": 0,
"CRMURL": null,
"FirstName": null,
"MiddleName": null,
"LastName": null,
"Sex": null,
"Birthday": null,
"Cellphone": null,
"Email": null,
"INN": null,
"ExtRef": null,
"CardRef": null,
"BranchId": null,
"BranchName": null,
"BranchExtRef": null,
"BranchBik": null,
"CreatedAt": -62135596800000,
"UpdatedAt": -62135596800000,
"Fields": []
},
"VK": {
"Id": 610072255,
"FirstName": "Ирина",
"LastName": "Маркова",
"ScreenName": "id_markova",
"Sex": 1,
"Photo": "https://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
"CreatedAt": 1652690499302,
"UpdatedAt": 1652690499302
}
}
],
"Projects": [
{
"Id": 12,
"Name": "Техподдержка интернет-магазина",
"Slug": "support-online-store",
"Description": "",
"State": "active",
"TotalTickets": 71,
"TotalOpenTickets": 1,
"TotalAssignedTickets": 0,
"CreatedAt": 1652776115334,
"UpdatedAt": 1659343370816,
"ArchivedAt": null,
"DeletedAt": null,
"RestoredAt": null,
"Options": null,
"Permissions": null
}
]
}
}
Печатается сообщение - "typing"
Событие о том, что печатается сообщение одно, различается по тому ктопечатает сообщение - оператор или клиент
Клиент печатает сообщение
Пример
{
"ChatEvent": {
"Id": 0,
"Type": "typing",
"ChatId": 21,
"MessageId": null,
"Actor": "client",
"ClientId": 21,
"UserId": null,
"CreatedAt": 1542902534934,
"Transitive": true
},
"Rels": {
"Channels": [
{
"Id": 1,
"ProjectId": 1,
"Type": "iqchat",
"Name": "support",
"Title": "Внутренний чат",
"Description": "Виджет и мобильные приложения.",
"Deleted": false,
"TotalClients": 0,
"TotalTickets": 51,
"TotalOpenTickets": 2,
"CreatedAt": 1508308179222,
"UpdatedAt": 1539160130126,
"IQChat": {
"ChannelId": 1,
"Deleted": false,
"CreatedAt": 1508308179225,
"UpdatedAt": 1523604582471,
"DeletedAt": null,
"RestoredAt": null,
"APNS": null
}
}
],
"Chats": [
{
"Id": 21,
"ProjectId": 1,
"ClientId": 21,
"ChannelId": 1,
"TicketId": 84,
"EventId": null,
"ClientUnread": 0,
"CreatedAt": 1523012241583,
"ChangedAt": 1539160135110
}
],
"Clients": [
{
"Id": 21,
"ProjectId": 1,
"ParentId": null,
"Type": "crm",
"Name": "Кинг Мартин",
"Online": true,
"CRMId": 1,
"CRMClientId": "101",
"ChannelId": null,
"TelegramId": null,
"FacebookId": null,
"VKId": null,
"TotalTickets": 9,
"TotalOpenTickets": 1,
"CreatedAt": 1523012241454,
"UpdatedAt": 1542902534525,
"SeenAt": 1542902534525,
"MessagedAt": null,
"Details": {
"ClientId": 21,
"CRMURL": "http://ya.ru/",
"FirstName": "Мартин",
"MiddleName": "Лютер",
"LastName": "Кинг",
"Sex": "мужской",
"Birthday": "15.01.1929",
"Cellphone": "+7 999 123-456",
"Email": "king@example.com",
"ExtRef": "XL-283-1238",
"CardRef": "z8j23yzc1",
"BranchId": "2132",
"BranchName": "Тестовое отделение",
"BranchExtRef": "238",
"BranchBik": "123456789",
"CreatedAt": -6795364578871,
"UpdatedAt": -6795364578871,
"Fields": [
{
"Id": 3,
"ClientId": 21,
"Name": "Поле 1",
"Value": "Значение 1",
"Deleted": false,
"CreatedAt": 1537519276894,
"UpdatedAt": 1537519276894
},
{
"Id": 1,
"ClientId": 21,
"Name": "Поле 2",
"Value": "Значение 2",
"Deleted": false,
"CreatedAt": 1537519276894,
"UpdatedAt": 1537519276894
},
{
"Id": 2,
"ClientId": 21,
"Name": "Поле 3",
"Value": "Значение 3",
"Deleted": false,
"CreatedAt": 1537519276894,
"UpdatedAt": 1537519276894
}
]
}
}
],
"Projects": [
{
"Id": 1,
"Name": "Физические лица",
"Slug": "",
"Description": "Техническая поддержка",
"State": "active",
"TotalTickets": 85,
"TotalOpenTickets": 5,
"CreatedAt": 1508308155539,
"UpdatedAt": 1539181095764,
"ArchivedAt": null,
"DeletedAt": null,
"RestoredAt": null,
"Permissions": null
}
]
}
}
Создано сообщение - "message_created"
Создано просто сообщение/сообщение с цитированием/сообщение с файлом и т.д.
Различается по тому кто отправляет сообщение оператор или клиент
Создано сообщение от клиента
{
"ChatEvent": {
"Id": 603,
"Type": "message_created",
"ChatId": 21,
"MessageId": 298,
"Actor": "client",
"ClientId": 21,
"UserId": null,
"CreatedAt": 1542902601356,
"Transitive": false
},
"Rels": {
"Channels": [
{
"Id": 1,
"ProjectId": 1,
"Type": "iqchat",
"Name": "support",
"Title": "Внутренний чат",
"Description": "Виджет и мобильные приложения.",
"Deleted": false,
"TotalClients": 0,
"TotalTickets": 51,
"TotalOpenTickets": 2,
"CreatedAt": 1508308179222,
"UpdatedAt": 1539160130126,
"IQChat": {
"ChannelId": 1,
"Deleted": false,
"CreatedAt": 1508308179225,
"UpdatedAt": 1523604582471,
"DeletedAt": null,
"RestoredAt": null,
"APNS": null
}
}
],
"Chats": [
{
"Id": 21,
"ProjectId": 1,
"ClientId": 21,
"ChannelId": 1,
"TicketId": 84,
"EventId": null,
"ClientUnread": 0,
"CreatedAt": 1523012241583,
"ChangedAt": 1539160135110
}
],
"ChatMessages": [
{
"Id": 298,
"ChatId": 21,
"LocalId": 1542902601336,
"EventId": null,
"TicketMessageId": 971,
"Author": "client",
"ClientId": 21,
"UserId": null,
"Payload": "text",
"Text": "Привет!",
"Received": false,
"Read": false,
"Pushed": false,
"CreatedAt": 1542902601351,
"ReceivedAt": null,
"ReadAt": null,
"My": false
}
],
"Clients": [
{
"Id": 21,
"ProjectId": 1,
"ParentId": null,
"Type": "crm",
"Name": "Кинг Мартин",
"Online": true,
"CRMId": 1,
"CRMClientId": "101",
"ChannelId": null,
"TelegramId": null,
"FacebookId": null,
"VKId": null,
"TotalTickets": 9,
"TotalOpenTickets": 1,
"CreatedAt": 1523012241454,
"UpdatedAt": 1542902594596,
"SeenAt": 1542902594596,
"MessagedAt": null,
"Details": {
"ClientId": 21,
"CRMURL": "http://ya.ru/",
"FirstName": "Мартин",
"MiddleName": "Лютер",
"LastName": "Кинг",
"Sex": "мужской",
"Birthday": "15.01.1929",
"Cellphone": "+7 999 123-456",
"Email": "king@example.com",
"ExtRef": "XL-283-1238",
"CardRef": "z8j23yzc1",
"BranchId": "2132",
"BranchName": "Тестовое отделение",
"BranchExtRef": "238",
"BranchBik": "123456789",
"CreatedAt": -6795364578871,
"UpdatedAt": -6795364578871,
"Fields": [
{
"Id": 3,
"ClientId": 21,
"Name": "Поле 1",
"Value": "Значение 1",
"Deleted": false,
"CreatedAt": 1537519276894,
"UpdatedAt": 1537519276894
},
{
"Id": 1,
"ClientId": 21,
"Name": "Поле 2",
"Value": "Значение 2",
"Deleted": false,
"CreatedAt": 1537519276894,
"UpdatedAt": 1537519276894
},
{
"Id": 2,
"ClientId": 21,
"Name": "Поле 3",
"Value": "Значение 3",
"Deleted": false,
"CreatedAt": 1537519276894,
"UpdatedAt": 1537519276894
}
]
}
}
],
"Projects": [
{
"Id": 1,
"Name": "Физические лица",
"Slug": "",
"Description": "Техническая поддержка",
"State": "active",
"TotalTickets": 85,
"TotalOpenTickets": 5,
"CreatedAt": 1508308155539,
"UpdatedAt": 1539181095764,
"ArchivedAt": null,
"DeletedAt": null,
"RestoredAt": null,
"Permissions": null
}
]
}
}
Создано сообщение с цитированием от оператора
{
"ChatEvent": {
"Id": 50098,
"Type": "message_created",
"ChatId": 2504,
"MessageId": 25721,
"Actor": "user",
"ClientId": 17651,
"UserId": 55,
"CreatedAt": 1682678682613,
"Transitive": false,
"Messages": null
},
"Rels": {
"Channels": [
{
"Id": 1,
"ProjectId": 1,
"Type": "iqchat",
"Name": "support",
"Title": "Внутренний чат",
"Description": "Описание: Виджет и мобильные приложения.",
"AudioMessagesEnabled": false,
"AudioMessagesEnabledFor": "none",
"Deleted": false,
"TotalClients": 10,
"TotalTickets": 1884,
"TotalOpenTickets": -46,
"CreatedAt": 1508308179222,
"UpdatedAt": 1682678586079,
"IQChat": {
"ChannelId": 1,
"Deleted": false,
"CreatedAt": 1508308179225,
"UpdatedAt": 1523604582471,
"DeletedAt": null,
"RestoredAt": null,
"APNS": null
}
}
],
"Chats": [
{
"Id": 2504,
"Type": "regular",
"ProjectId": 1,
"ClientId": 17651,
"ChannelId": 1,
"TicketId": 2920,
"EventId": null,
"ClientUnread": 1,
"UserId": null,
"CreatedAt": 1671009157757,
"ChangedAt": 1682678682617,
"SystemChat": null,
"Deleted": null,
"DeletedAt": null
}
],
"ChatMessages": [
{
"Id": 25721,
"ReplyToMessageId": 25719,
"ChatId": 2504,
"LocalId": 1682678684731,
"EventId": null,
"TicketMessageId": 36683,
"MailingMessageId": null,
"ProductId": null,
"ProductOfferState": null,
"Author": "user",
"ClientId": null,
"UserId": 55,
"Payload": "text",
"Text": "цитирование",
"Received": false,
"Read": false,
"Listened": null,
"Pushed": false,
"CreatedAt": 1682678682599,
"ReceivedAt": null,
"ReadAt": null,
"ListenedAt": null,
"TicketId": 2920,
"IsDropDown": null,
"BotpressPayload": null,
"Deleted": false,
"DeletedAt": null,
"FileURL": null,
"My": false,
"OpenSystemChat": null,
"SingleChoices": [],
"Actions": null,
"Product": null,
"ClientInfo": ""
}
],
"Clients": [
{
"Id": 17651,
"ProjectId": 1,
"ParentId": null,
"PersonalManagerId": null,
"Type": "crm",
"Name": "Сергей Королёв",
"ShortName": "",
"Online": true,
"CRMId": 18,
"CRMClientId": "2",
"ChannelId": 1,
"TelegramId": null,
"FacebookId": null,
"InfobipId": null,
"EdnaId": null,
"VKId": null,
"ViberId": null,
"MarkerType": "green",
"MarkerName": "Лояльный",
"TotalTickets": 74,
"TotalOpenTickets": 1,
"AvgRating": null,
"CreatedAt": 1671009157745,
"UpdatedAt": 1682678682178,
"SeenAt": 1682678682178,
"MessagedAt": null,
"GroupName": "Клиенты (приорит 1)",
"Priority": 1,
"LastComment": null,
"Details": {
"ClientId": 17651,
"CRMURL": "http://ya.ru/",
"FirstName": "",
"MiddleName": "",
"LastName": "",
"Sex": "",
"Birthday": "",
"Cellphone": "",
"Email": "",
"INN": "",
"ExtRef": "",
"CardRef": "",
"Token": null,
"BranchId": "",
"BranchName": "",
"BranchExtRef": "",
"BranchBik": "",
"CreatedAt": -62135596800000,
"UpdatedAt": -62135596800000,
"Fields": []
}
}
],
"Projects": [
{
"Id": 1,
"Name": "Физические лица",
"Slug": "",
"Description": "Техническая поддержка",
"State": "active",
"TotalTickets": 2475,
"TotalOpenTickets": 3,
"TotalAssignedTickets": 3,
"CreatedAt": 1508308155539,
"UpdatedAt": 1682678617260,
"ArchivedAt": null,
"DeletedAt": null,
"RestoredAt": null,
"TotalClientCount": 0,
"TotalAgentCount": 0,
"TotalChannelCount": 0,
"License": {
"Id": 42,
"Current": true,
"CreatedAt": 1679555900374,
"UpdatedAt": 1679555900374,
"Terms": {
"Type": "commercial",
"Title": "IQChannels Stand",
"ServerId": "3f37a608-7ad9-4a23-bd74-6dd0cb7d4815",
"ExpiresAt": null,
"Projects": 20,
"Users": 20,
"Chat": false,
"Social": false,
"ChannelTypes": [
"iqchat",
"vk",
"facebook",
"telegram",
"infobip",
"edna",
"viber",
"email"
],
"CorporateChatEnabled": true,
"CorporateChatUsers": 20,
"IQPro": true,
"ProductShowcase": true,
"AudioMessagesEnabled": true,
"ActiveDirectory": true,
"Mailings": true,
"MailingLists": true,
"Reports": true,
"PersonalManagersEnabled": true,
"PersonalManagersOnline": 20,
"HelpDeskEnabled": true,
"HelpDeskIntegrationTypes": [
"email"
],
"ChatBotsEnabled": true,
"UniqueChatBots": 20,
"ChatBotPlatformTypes": [
"botpress"
],
"EnableChatBotFaq": true,
"EnableChatBotWorkflow": true,
"EnableChatBotExtensions": true,
"PostManagementEnabled": true,
"PublicsCount": 0,
"PublicFunctionTypes": [
"posting",
"voting",
"commenting"
],
"Autogenerated": false
},
"Expired": false
}
}
],
"Users": [
{
"Id": 55,
"Type": "user",
"Name": "Алабичева Юлия",
"Pseudonym": "Марго",
"Department": "Подразделение 123",
"RoleId": 1,
"AvatarId": null,
"Online": true,
"Active": true,
"CorporateChatEnabled": true,
"Busy": false,
"Deleted": false,
"CreatedAt": 1652684959158,
"UpdatedAt": 1682678682605,
"LastSeenAt": 1682678680796,
"LastActiveAt": 1682678682605,
"LastMessageAt": 1682678682605,
"AssignedAt": 1682678617262,
"DisplayName": "Алабичева Юлия",
"Permissions": null,
"Totals": {
"TotalOpenTickets": 0,
"TotalPendingTickets": 0,
"TotalInProgressTickets": 0,
"Workload": 0
},
"Rating": 0
}
],
}
}
Создано сообщение от оператора
{
"ChatEvent": {
"Id": 606,
"Type": "message_created",
"ChatId": 21,
"MessageId": 299,
"Actor": "user",
"ClientId": null,
"UserId": 1,
"CreatedAt": 1542902650651,
"Transitive": false
},
"Rels": {
"Channels": [
{
"Id": 1,
"ProjectId": 1,
"Type": "iqchat",
"Name": "support",
"Title": "Внутренний чат",
"Description": "Виджет и мобильные приложения.",
"Deleted": false,
"TotalClients": 0,
"TotalTickets": 51,
"TotalOpenTickets": 2,
"CreatedAt": 1508308179222,
"UpdatedAt": 1539160130126,
"IQChat": {
"ChannelId": 1,
"Deleted": false,
"CreatedAt": 1508308179225,
"UpdatedAt": 1523604582471,
"DeletedAt": null,
"RestoredAt": null,
"APNS": null
}
}
],
"Chats": [
{
"Id": 21,
"ProjectId": 1,
"ClientId": 21,
"ChannelId": 1,
"TicketId": 84,
"EventId": null,
"ClientUnread": 1,
"CreatedAt": 1523012241583,
"ChangedAt": 1542902650654
}
],
"ChatMessages": [
{
"Id": 299,
"ChatId": 21,
"LocalId": 1542902650625,
"EventId": null,
"TicketMessageId": 972,
"Author": "user",
"ClientId": null,
"UserId": 1,
"Payload": "text",
"Text": "Как дела?",
"Received": false,
"Read": false,
"Pushed": false,
"CreatedAt": 1542902650639,
"ReceivedAt": null,
"ReadAt": null,
"My": false
}
],
"Projects": [
{
"Id": 1,
"Name": "Физические лица",
"Slug": "",
"Description": "Техническая поддержка",
"State": "active",
"TotalTickets": 85,
"TotalOpenTickets": 5,
"CreatedAt": 1508308155539,
"UpdatedAt": 1539181095764,
"ArchivedAt": null,
"DeletedAt": null,
"RestoredAt": null,
"Permissions": null
}
],
"Users": [
{
"Id": 1,
"Name": "Иван Коробков",
"Email": "i.korobkov@iqstore.ru",
"Position": "Технический директор",
"RoleId": 1,
"AvatarId": "baac46c4-c475-11e7-999e-fb4e907475d9.jpg",
"Online": true,
"Active": true,
"Deleted": false,
"TotalAssignedTickets": 5,
"CreatedAt": 1508308102244,
"UpdatedAt": 1542902649317,
"LastSeenAt": 1542902649317,
"AssignedAt": 1542901263283,
"DisplayName": "Иван Коробков"
}
]
}
}
Создано сообщение от оператора с файлом
{
"ChatEvent": {
"Id": 608,
"Type": "message_created",
"ChatId": 21,
"MessageId": 300,
"Actor": "user",
"ClientId": null,
"UserId": 1,
"CreatedAt": 1542902705511,
"Transitive": false
},
"Rels": {
"Channels": [
{
"Id": 1,
"ProjectId": 1,
"Type": "iqchat",
"Name": "support",
"Title": "Внутренний чат",
"Description": "Виджет и мобильные приложения.",
"Deleted": false,
"TotalClients": 0,
"TotalTickets": 51,
"TotalOpenTickets": 2,
"CreatedAt": 1508308179222,
"UpdatedAt": 1539160130126,
"IQChat": {
"ChannelId": 1,
"Deleted": false,
"CreatedAt": 1508308179225,
"UpdatedAt": 1523604582471,
"DeletedAt": null,
"RestoredAt": null,
"APNS": null
}
}
],
"Chats": [
{
"Id": 21,
"ProjectId": 1,
"ClientId": 21,
"ChannelId": 1,
"TicketId": 84,
"EventId": null,
"ClientUnread": 1,
"CreatedAt": 1523012241583,
"ChangedAt": 1542902705514
}
],
"ChatMessages": [
{
"Id": 300,
"ChatId": 21,
"LocalId": 1542902705465,
"EventId": null,
"TicketMessageId": 973,
"Author": "user",
"ClientId": null,
"UserId": 1,
"Payload": "file",
"Text": "",
"FileId": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
"Received": false,
"Read": false,
"Pushed": false,
"CreatedAt": 1542902705504,
"ReceivedAt": null,
"ReadAt": null,
"My": false
}
],
"Files": [
{
"Id": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
"Type": "file",
"Owner": "client",
"OwnerClientId": 21,
"ClientId": null,
"UserId": 1,
"Name": "example-request.json",
"Path": "clients/21/21/6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
"Size": 2493,
"ImageWidth": null,
"ImageHeight": null,
"ContentType": "application/json",
"CreatedAt": 1542902705480
}
],
"Projects": [
{
"Id": 1,
"Name": "Физические лица",
"Slug": "",
"Description": "Техническая поддержка",
"State": "active",
"TotalTickets": 85,
"TotalOpenTickets": 5,
"CreatedAt": 1508308155539,
"UpdatedAt": 1539181095764,
"ArchivedAt": null,
"DeletedAt": null,
"RestoredAt": null,
"Permissions": null
}
],
"Users": [
{
"Id": 1,
"Name": "Иван Коробков",
"Email": "i.korobkov@iqstore.ru",
"Position": "Технический директор",
"RoleId": 1,
"AvatarId": "baac46c4-c475-11e7-999e-fb4e907475d9.jpg",
"Online": true,
"Active": true,
"Deleted": false,
"TotalAssignedTickets": 5,
"CreatedAt": 1508308102244,
"UpdatedAt": 1542902699384,
"LastSeenAt": 1542902699384,
"AssignedAt": 1542901263283,
"DisplayName": "Иван Коробков"
}
]
}
}
Получено сообщение - "message_received"
Пример
{
"ChatEvent": {
"Id": 9908,
"Type": "message_received",
"ChatId": 170,
"MessageId": null,
"Actor": "client",
"ClientId": 17559,
"UserId": null,
"CreatedAt": 1659343370820,
"Transitive": false
},
"Rels": {
"Channels": [
{
"Id": 36,
"ProjectId": 12,
"Type": "vk",
"Name": "vk-channel",
"Title": "ВК-канал",
"Description": "",
"Deleted": false,
"TotalClients": 3,
"TotalTickets": 50,
"TotalOpenTickets": 1,
"CreatedAt": 1656577214247,
"UpdatedAt": 1659343370826,
"VK": {
"Id": 36,
"UUID": "c91f1d7a-fcf3-4718-adec-191abae87cd6",
"GroupId": 214262392,
"Name": "Тест3",
"Deleted": false,
"CreatedAt": 1656577214250,
"UpdatedAt": 1656577288963,
"DeletedAt": null,
"RestoredAt": null
}
}
],
"Chats": [
{
"Id": 170,
"Type": "regular",
"ProjectId": 12,
"ClientId": 17559,
"ChannelId": 36,
"TicketId": 746,
"EventId": null,
"ClientUnread": 0,
"CreatedAt": 1656577472178,
"ChangedAt": 1659343370832
}
],
"ChatMessages": [
{
"Id": 300,
"ChatId": 21,
"LocalId": 1542902705465,
"EventId": null,
"TicketMessageId": 973,
"Author": "user",
"ClientId": null,
"UserId": 1,
"Payload": "file",
"Text": "",
"FileId": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
"Received": false,
"Read": false,
"Pushed": false,
"CreatedAt": 1542902705504,
"ReceivedAt": null,
"ReadAt": null,
"My": false
}
],
"Clients": [
{
"Id": 17559,
"ProjectId": 12,
"ParentId": null,
"PersonalManagerId": null,
"Type": "channel",
"Name": "Маркова Ирина",
"ShortName": "",
"Online": false,
"CRMId": null,
"CRMClientId": null,
"ChannelId": 36,
"TelegramId": null,
"FacebookId": null,
"InfobipId": null,
"EdnaId": null,
"VKId": 610072255,
"TotalTickets": 61,
"TotalOpenTickets": 1,
"CreatedAt": 1652792952963,
"UpdatedAt": 1659343370818,
"SeenAt": null,
"MessagedAt": null,
"Details": {
"ClientId": 0,
"CRMURL": null,
"FirstName": null,
"MiddleName": null,
"LastName": null,
"Sex": null,
"Birthday": null,
"Cellphone": null,
"Email": null,
"INN": null,
"ExtRef": null,
"CardRef": null,
"BranchId": null,
"BranchName": null,
"BranchExtRef": null,
"BranchBik": null,
"CreatedAt": -62135596800000,
"UpdatedAt": -62135596800000,
"Fields": []
},
"VK": {
"Id": 610072255,
"FirstName": "Ирина",
"LastName": "Маркова",
"ScreenName": "id_markova",
"Sex": 1,
"Photo": "https://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
"CreatedAt": 1652690499302,
"UpdatedAt": 1652690499302
}
}
],
"Projects": [
{
"Id": 12,
"Name": "Техподдержка интернет-магазина",
"Slug": "support-online-store",
"Description": "",
"State": "active",
"TotalTickets": 71,
"TotalOpenTickets": 1,
"TotalAssignedTickets": 0,
"CreatedAt": 1652776115334,
"UpdatedAt": 1659343370816,
"ArchivedAt": null,
"DeletedAt": null,
"RestoredAt": null,
"Options": null,
"Permissions": null
}
]
}
}
Прочитано сообщение - "message_read"
Пример
{
"ChatEvent": {
"Id": 9908,
"Type": "message_read",
"ChatId": 170,
"MessageId": null,
"Actor": "client",
"ClientId": 17559,
"UserId": null,
"CreatedAt": 1659343370820,
"Transitive": false
},
"Rels": {
"Channels": [
{
"Id": 36,
"ProjectId": 12,
"Type": "vk",
"Name": "vk-channel",
"Title": "ВК-канал",
"Description": "",
"Deleted": false,
"TotalClients": 3,
"TotalTickets": 50,
"TotalOpenTickets": 1,
"CreatedAt": 1656577214247,
"UpdatedAt": 1659343370826,
"VK": {
"Id": 36,
"UUID": "c91f1d7a-fcf3-4718-adec-191abae87cd6",
"GroupId": 214262392,
"Name": "Тест3",
"Deleted": false,
"CreatedAt": 1656577214250,
"UpdatedAt": 1656577288963,
"DeletedAt": null,
"RestoredAt": null
}
}
],
"ChatMessages": [
{
"Id": 300,
"ChatId": 21,
"LocalId": 1542902705465,
"EventId": null,
"TicketMessageId": 973,
"Author": "user",
"ClientId": null,
"UserId": 1,
"Payload": "file",
"Text": "",
"FileId": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
"Received": false,
"Read": false,
"Pushed": false,
"CreatedAt": 1542902705504,
"ReceivedAt": null,
"ReadAt": null,
"My": false
}
],
"Chats": [
{
"Id": 170,
"Type": "regular",
"ProjectId": 12,
"ClientId": 17559,
"ChannelId": 36,
"TicketId": 746,
"EventId": null,
"ClientUnread": 0,
"CreatedAt": 1656577472178,
"ChangedAt": 1659343370832
}
],
"Clients": [
{
"Id": 17559,
"ProjectId": 12,
"ParentId": null,
"PersonalManagerId": null,
"Type": "channel",
"Name": "Маркова Ирина",
"ShortName": "",
"Online": false,
"CRMId": null,
"CRMClientId": null,
"ChannelId": 36,
"TelegramId": null,
"FacebookId": null,
"InfobipId": null,
"EdnaId": null,
"VKId": 610072255,
"TotalTickets": 61,
"TotalOpenTickets": 1,
"CreatedAt": 1652792952963,
"UpdatedAt": 1659343370818,
"SeenAt": null,
"MessagedAt": null,
"Details": {
"ClientId": 0,
"CRMURL": null,
"FirstName": null,
"MiddleName": null,
"LastName": null,
"Sex": null,
"Birthday": null,
"Cellphone": null,
"Email": null,
"INN": null,
"ExtRef": null,
"CardRef": null,
"BranchId": null,
"BranchName": null,
"BranchExtRef": null,
"BranchBik": null,
"CreatedAt": -62135596800000,
"UpdatedAt": -62135596800000,
"Fields": []
},
"VK": {
"Id": 610072255,
"FirstName": "Ирина",
"LastName": "Маркова",
"ScreenName": "id_markova",
"Sex": 1,
"Photo": "https://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
"CreatedAt": 1652690499302,
"UpdatedAt": 1652690499302
}
}
],
"Projects": [
{
"Id": 12,
"Name": "Техподдержка интернет-магазина",
"Slug": "support-online-store",
"Description": "",
"State": "active",
"TotalTickets": 71,
"TotalOpenTickets": 1,
"TotalAssignedTickets": 0,
"CreatedAt": 1652776115334,
"UpdatedAt": 1659343370816,
"ArchivedAt": null,
"DeletedAt": null,
"RestoredAt": null,
"Options": null,
"Permissions": null
}
]
}
}
Прослушано сообщение - "message_listened"
Пример
{
"ChatEvent": {
"Id": 9908,
"Type": "message_listened",
"ChatId": 170,
"MessageId": null,
"Actor": "client",
"ClientId": 17559,
"UserId": null,
"CreatedAt": 1659343370820,
"Transitive": false
},
"Rels": {
"Channels": [
{
"Id": 36,
"ProjectId": 12,
"Type": "vk",
"Name": "vk-channel",
"Title": "ВК-канал",
"Description": "",
"Deleted": false,
"TotalClients": 3,
"TotalTickets": 50,
"TotalOpenTickets": 1,
"CreatedAt": 1656577214247,
"UpdatedAt": 1659343370826,
"VK": {
"Id": 36,
"UUID": "c91f1d7a-fcf3-4718-adec-191abae87cd6",
"GroupId": 214262392,
"Name": "Тест3",
"Deleted": false,
"CreatedAt": 1656577214250,
"UpdatedAt": 1656577288963,
"DeletedAt": null,
"RestoredAt": null
}
}
],
"Chats": [
{
"Id": 170,
"Type": "regular",
"ProjectId": 12,
"ClientId": 17559,
"ChannelId": 36,
"TicketId": 746,
"EventId": null,
"ClientUnread": 0,
"CreatedAt": 1656577472178,
"ChangedAt": 1659343370832
}
],
"ChatMessages": [
{
"Id": 300,
"ChatId": 21,
"LocalId": 1542902705465,
"EventId": null,
"TicketMessageId": 973,
"Author": "user",
"ClientId": null,
"UserId": 1,
"Payload": "file",
"Text": "",
"FileId": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
"Received": false,
"Read": false,
"Pushed": false,
"CreatedAt": 1542902705504,
"ReceivedAt": null,
"ReadAt": null,
"My": false
}
],
"Clients": [
{
"Id": 17559,
"ProjectId": 12,
"ParentId": null,
"PersonalManagerId": null,
"Type": "channel",
"Name": "Маркова Ирина",
"ShortName": "",
"Online": false,
"CRMId": null,
"CRMClientId": null,
"ChannelId": 36,
"TelegramId": null,
"FacebookId": null,
"InfobipId": null,
"EdnaId": null,
"VKId": 610072255,
"TotalTickets": 61,
"TotalOpenTickets": 1,
"CreatedAt": 1652792952963,
"UpdatedAt": 1659343370818,
"SeenAt": null,
"MessagedAt": null,
"Details": {
"ClientId": 0,
"CRMURL": null,
"FirstName": null,
"MiddleName": null,
"LastName": null,
"Sex": null,
"Birthday": null,
"Cellphone": null,
"Email": null,
"INN": null,
"ExtRef": null,
"CardRef": null,
"BranchId": null,
"BranchName": null,
"BranchExtRef": null,
"BranchBik": null,
"CreatedAt": -62135596800000,
"UpdatedAt": -62135596800000,
"Fields": []
},
"VK": {
"Id": 610072255,
"FirstName": "Ирина",
"LastName": "Маркова",
"ScreenName": "id_markova",
"Sex": 1,
"Photo": "https://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
"CreatedAt": 1652690499302,
"UpdatedAt": 1652690499302
}
}
],
"Projects": [
{
"Id": 12,
"Name": "Техподдержка интернет-магазина",
"Slug": "support-online-store",
"Description": "",
"State": "active",
"TotalTickets": 71,
"TotalOpenTickets": 1,
"TotalAssignedTickets": 0,
"CreatedAt": 1652776115334,
"UpdatedAt": 1659343370816,
"ArchivedAt": null,
"DeletedAt": null,
"RestoredAt": null,
"Options": null,
"Permissions": null
}
]
}
}
Удалены сообщения - "delete-messages"
Пример
{
"ChatEvent": {
"Id": 9908,
"Type": "delete-messages",
"ChatId": 170,
"MessageId": null,
"Actor": "client",
"ClientId": 17559,
"UserId": null,
"CreatedAt": 1659343370820,
"Transitive": false
},
"Rels": {
"Channels": [
{
"Id": 36,
"ProjectId": 12,
"Type": "vk",
"Name": "vk-channel",
"Title": "ВК-канал",
"Description": "",
"Deleted": false,
"TotalClients": 3,
"TotalTickets": 50,
"TotalOpenTickets": 1,
"CreatedAt": 1656577214247,
"UpdatedAt": 1659343370826,
"VK": {
"Id": 36,
"UUID": "c91f1d7a-fcf3-4718-adec-191abae87cd6",
"GroupId": 214262392,
"Name": "Тест3",
"Deleted": false,
"CreatedAt": 1656577214250,
"UpdatedAt": 1656577288963,
"DeletedAt": null,
"RestoredAt": null
}
}
],
"ChatMessages": [
{
"Id": 300,
"ChatId": 21,
"LocalId": 1542902705465,
"EventId": null,
"TicketMessageId": 973,
"Author": "user",
"ClientId": null,
"UserId": 1,
"Payload": "file",
"Text": "",
"FileId": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
"Received": false,
"Read": false,
"Pushed": false,
"CreatedAt": 1542902705504,
"ReceivedAt": null,
"ReadAt": null,
"My": false
}
],
"Chats": [
{
"Id": 170,
"Type": "regular",
"ProjectId": 12,
"ClientId": 17559,
"ChannelId": 36,
"TicketId": 746,
"EventId": null,
"ClientUnread": 0,
"CreatedAt": 1656577472178,
"ChangedAt": 1659343370832
}
],
"Clients": [
{
"Id": 17559,
"ProjectId": 12,
"ParentId": null,
"PersonalManagerId": null,
"Type": "channel",
"Name": "Маркова Ирина",
"ShortName": "",
"Online": false,
"CRMId": null,
"CRMClientId": null,
"ChannelId": 36,
"TelegramId": null,
"FacebookId": null,
"InfobipId": null,
"EdnaId": null,
"VKId": 610072255,
"TotalTickets": 61,
"TotalOpenTickets": 1,
"CreatedAt": 1652792952963,
"UpdatedAt": 1659343370818,
"SeenAt": null,
"MessagedAt": null,
"Details": {
"ClientId": 0,
"CRMURL": null,
"FirstName": null,
"MiddleName": null,
"LastName": null,
"Sex": null,
"Birthday": null,
"Cellphone": null,
"Email": null,
"INN": null,
"ExtRef": null,
"CardRef": null,
"BranchId": null,
"BranchName": null,
"BranchExtRef": null,
"BranchBik": null,
"CreatedAt": -62135596800000,
"UpdatedAt": -62135596800000,
"Fields": []
},
"VK": {
"Id": 610072255,
"FirstName": "Ирина",
"LastName": "Маркова",
"ScreenName": "id_markova",
"Sex": 1,
"Photo": "https://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
"CreatedAt": 1652690499302,
"UpdatedAt": 1652690499302
}
}
],
"Projects": [
{
"Id": 12,
"Name": "Техподдержка интернет-магазина",
"Slug": "support-online-store",
"Description": "",
"State": "active",
"TotalTickets": 71,
"TotalOpenTickets": 1,
"TotalAssignedTickets": 0,
"CreatedAt": 1652776115334,
"UpdatedAt": 1659343370816,
"ArchivedAt": null,
"DeletedAt": null,
"RestoredAt": null,
"Options": null,
"Permissions": null
}
]
}
}
Закрыто обращение - "chat_closed"
{
"ChatEvent": {
"Id": 4622,
"Type": "chat_closed",
"ChatId": 13,
"MessageId": null,
"Actor": "user",
"ClientId": 13,
"UserId": 1,
"CreatedAt": 1632751088427,
"Transitive": false
},
"Rels": {
"Channels": [
{
"Id": 1,
"ProjectId": 1,
"Type": "iqchat",
"Name": "support",
"Title": "Внутренний чат",
"Description": "Виджет и мобильные приложения.",
"Deleted": false,
"TotalClients": 0,
"TotalTickets": 292,
"TotalOpenTickets": 6,
"CreatedAt": 1508308179222,
"UpdatedAt": 1632751088429,
"IQChat": {
"ChannelId": 1,
"Deleted": false,
"CreatedAt": 1508308179225,
"UpdatedAt": 1523604582471,
"DeletedAt": null,
"RestoredAt": null,
"APNS": null
}
}
],
"Chats": [
{
"Id": 13,
"ProjectId": 1,
"ClientId": 13,
"ChannelId": 1,
"TicketId": 403,
"EventId": null,
"ClientUnread": 2,
"CreatedAt": 1517261861843,
"ChangedAt": 1632751088394
}
],
"Clients": [
{
"Id": 13,
"ProjectId": 1,
"ParentId": null,
"Type": "crm",
"Name": "Альфред Хичкок",
"ShortName": "",
"Online": false,
"CRMId": 1,
"CRMClientId": "4",
"ChannelId": null,
"TelegramId": null,
"FacebookId": null,
"InfobipId": null,
"VKId": null,
"TotalTickets": 21,
"TotalOpenTickets": 0,
"CreatedAt": 1517261861752,
"UpdatedAt": 1632751088426,
"SeenAt": 1632321444520,
"MessagedAt": null,
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