Status

colour	Green
title	iq4

Table of Contents

Описание

Webhooks API позволяет получать вызовы со стороны IQChannels на события в публичном API. Все вызовы отправляются как POST-запросы с типом application/json; charset=utf-8.

Структура сообщений совпадает с со структурой сообщений в WebSockets в публичном API, содержание расширено информацией о клиенте, канале и проекте.

Примеры сообщений

Создано обращение - "chat_created"

Code Block

language	js

{
  "ChatEvent": {
    "Id": 9908,
    "Type": "chat_created",
    "ChatId": 170,
    "MessageId": null,
    "Actor": "client",
    "ClientId": 17559,
    "UserId": null,
    "CreatedAt": 1659343370820,
    "Transitive": false
  },
  "Rels": {
    "Channels": [
      {
        "Id": 36,
        "ProjectId": 12,
        "Type": "vk",
        "Name": "vk-channel",
        "Title": "ВК-канал",
        "Description": "",
        "Deleted": false,
        "TotalClients": 3,
        "TotalTickets": 50,
        "TotalOpenTickets": 1,
        "CreatedAt": 1656577214247,
        "UpdatedAt": 1659343370826,
        "VK": {
          "Id": 36,
          "UUID": "c91f1d7a-fcf3-4718-adec-191abae87cd6",
          "GroupId": 214262392,
          "Name": "Тест3",
          "Deleted": false,
          "CreatedAt": 1656577214250,
          "UpdatedAt": 1656577288963,
          "DeletedAt": null,
          "RestoredAt": null
        }
      }
    ],
    "Chats": [
      {
        "Id": 170,
        "Type": "regular",
        "ProjectId": 12,
        "ClientId": 17559,
        "ChannelId": 36,
        "TicketId": 746,
        "EventId": null,
        "ClientUnread": 0,
        "CreatedAt": 1656577472178,
        "ChangedAt": 1659343370832
      }
    ],
    "Clients": [
      {
        "Id": 17559,
        "ProjectId": 12,
        "ParentId": null,
        "PersonalManagerId": null,
        "Type": "channel",
        "Name": "Маркова Ирина",
        "ShortName": "",
        "Online": false,
        "CRMId": null,
        "CRMClientId": null,
        "ChannelId": 36,
        "TelegramId": null,
        "FacebookId": null,
        "InfobipId": null,
        "EdnaId": null,
        "VKId": 610072255,
        "TotalTickets": 61,
        "TotalOpenTickets": 1,
        "CreatedAt": 1652792952963,
        "UpdatedAt": 1659343370818,
        "SeenAt": null,
        "MessagedAt": null,
        "Details": {
          "ClientId": 0,
          "CRMURL": null,
          "FirstName": null,
          "MiddleName": null,
          "LastName": null,
          "Sex": null,
          "Birthday": null,
          "Cellphone": null,
          "Email": null,
          "INN": null,
          "ExtRef": null,
          "CardRef": null,
          "BranchId": null,
          "BranchName": null,
          "BranchExtRef": null,
          "BranchBik": null,
          "CreatedAt": -62135596800000,
          "UpdatedAt": -62135596800000,
          "Fields": []
        },
        "VK": {
          "Id": 610072255,
          "FirstName": "Ирина",
          "LastName": "Маркова",
          "ScreenName": "id_markova",
          "Sex": 1,
          "Photo": "https://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
          "CreatedAt": 1652690499302,
          "UpdatedAt": 1652690499302
        }
      }
    ],
    "Projects": [
      {
        "Id": 12,
        "Name": "Техподдержка интернет-магазина",
        "Slug": "support-online-store",
        "Description": "",
        "State": "active",
        "TotalTickets": 71,
        "TotalOpenTickets": 1,
        "TotalAssignedTickets": 0,
        "CreatedAt": 1652776115334,
        "UpdatedAt": 1659343370816,
        "ArchivedAt": null,
        "DeletedAt": null,
        "RestoredAt": null,
        "Options": null,
        "Permissions": null
      }
    ]
  }
}

...

Назначено обращение - "ticket_assigned"

Пример

Code Block

language	js

{
    "ChatEvent": {
        "Id": 09908,
        "Type": "typingticket_assigned",
        "ChatId": 21170,
        "MessageId": null,
        "Actor": "client",
        "ClientId": 2117559,
        "UserId": null,
        "CreatedAt": 15429025349341659343370820,
        "Transitive": truefalse
    },
    "Rels": {
        "Channels": [
            {
        "Id": 36,
        "IdProjectId": 112,
        "Type": "vk",
        "ProjectIdName": 1"vk-channel",
        "Title": "ВК-канал",
        "TypeDescription": "iqchat",
        "Deleted": false,
        "NameTotalClients": "support"3,
        "TotalTickets": 50,
        "TitleTotalOpenTickets": "Внутренний чат"1,
        "CreatedAt": 1656577214247,
        "DescriptionUpdatedAt": "Виджет1659343370826,
 и мобильные приложения.",
     "VK": {
          "DeletedId": false36,
                "TotalClientsUUID": 0"c91f1d7a-fcf3-4718-adec-191abae87cd6",
                "TotalTicketsGroupId": 51214262392,
                "TotalOpenTicketsName": 2"Тест3",
                "CreatedAt"Deleted": 1508308179222false,
                "UpdatedAtCreatedAt": 15391601301261656577214250,
                "IQChatUpdatedAt": {1656577288963,
          "DeletedAt": null,
          "ChannelIdRestoredAt": 1,null
        }
      }
    ],
    "DeletedChats": false,[
      {
        "Id": 170,
        "CreatedAtType": 1508308179225"regular",
        "ProjectId": 12,
           "UpdatedAtClientId": 152360458247117559,
        "ChannelId": 36,
           "DeletedAtTicketId": null746,
           "EventId": null,
         "RestoredAtClientUnread": null0,
            "CreatedAt": 1656577472178,
        "APNSChangedAt": null1659343370832
      }
    ],
      }"Clients": [
       {
     }
        ]"Id": 17559,
        "ChatsProjectId": [12,
        "ParentId": null,
   {
     "PersonalManagerId": null,
          "IdType": 21"channel",
        "Name": "Маркова Ирина",
        "ProjectIdShortName": 1"",
        "Online": false,
        "ClientIdCRMId": 21null,
        "CRMClientId": null,
        "ChannelId": 136,
        "TelegramId": null,
        "TicketIdFacebookId": 84null,
        "InfobipId": null,
        "EventIdEdnaId": null,
        "VKId": 610072255,
        "ClientUnreadTotalTickets": 061,
        "TotalOpenTickets": 1,
        "CreatedAt": 15230122415831652792952963,
                "ChangedAtUpdatedAt": 15391601351101659343370818,
        "SeenAt": null,
   }
        ]"MessagedAt": null,
        "ClientsDetails": [{
            {
      "ClientId": 0,
          "IdCRMURL": 21null,
                "ProjectId"FirstName": 1null,
                "ParentIdMiddleName": null,
                "TypeLastName": "crm"null,
                "NameSex": "Кинг Мартин"null,
                "OnlineBirthday": truenull,
                "CRMIdCellphone": 1null,
                "CRMClientIdEmail": "101"null,
                "ChannelId""INN": null,
                "TelegramId"ExtRef": null,
                "FacebookId"CardRef": null,
                "VKIdBranchId": null,
                "TotalTicketsBranchName": 9null,
                "TotalOpenTicketsBranchExtRef": 1null,
                "CreatedAtBranchBik": 1523012241454null,
                "UpdatedAtCreatedAt": 1542902534525-62135596800000,
                "SeenAtUpdatedAt": 1542902534525-62135596800000,
                "MessagedAt"Fields": null,[]
        },
        "DetailsVK": {
          "Id": 610072255,
          "ClientIdFirstName": 21"Ирина",
                    "CRMURL"LastName": "http://ya.ru/Маркова",
                    "FirstNameScreenName": "Мартинid_markova",
          "Sex": 1,
          "MiddleNamePhoto": "Лютерhttps://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
          "CreatedAt": 1652690499302,
          "LastNameUpdatedAt": "Кинг",
1652690499302
        }
      }
    ],
    "SexProjects": "мужской",[
         {
           "BirthdayId": "15.01.1929"12,
        "Name":    "Техподдержка интернет-магазина",
        "CellphoneSlug": "+7 999 123-456support-online-store",
        "Description": "",
           "EmailState": "king@example.comactive",
            "TotalTickets": 71,
        "ExtRefTotalOpenTickets": "XL-283-1238"1,
        "TotalAssignedTickets": 0,
           "CardRefCreatedAt": "z8j23yzc1"1652776115334,
            "UpdatedAt": 1659343370816,
        "BranchIdArchivedAt": "2132"null,
        "DeletedAt": null,
           "BranchNameRestoredAt": "Тестовое отделение"null,
        "Options": null,
           "BranchExtRefPermissions": "238",null
      }
    ]
  }
}

Печатается сообщение - "typing"

Событие о том, что печатается сообщение одно, различается по тому ктопечатает сообщение - оператор или клиент

Клиент печатает сообщение

Пример

Code Block

language	js

{
          "BranchBikChatEvent": "123456789",{
        "Id": 0,
           "CreatedAtType": -6795364578871"typing",
            "ChatId": 21,
        "UpdatedAtMessageId": -6795364578871null,
        "Actor": "client",
           "FieldsClientId": [21,
        "UserId": null,
               {"CreatedAt": 1542902534934,
        "Transitive": true
    },
    "Rels": {
          "IdChannels": 3,[
            {
                "ClientIdId": 211,
                "ProjectId": 1,
                "NameType": "Поле 1iqchat",
                "Name": "support",
                "ValueTitle": "ЗначениеВнутренний 1чат",
                "Description": "Виджет и мобильные приложения.",
        "Deleted": false,
          "Deleted": false,
                  "CreatedAtTotalClients": 15375192768940,
                  "TotalTickets": 51,
          "UpdatedAt": 1537519276894
     "TotalOpenTickets": 2,
                  }"CreatedAt": 1508308179222,
                "UpdatedAt": 1539160130126,
       {
         "IQChat": {
                    "IdChannelId": 1,
                            "ClientId"Deleted": 21false,
                            "NameCreatedAt": "Поле 2"1508308179225,
                            "ValueUpdatedAt": "Значение 2"1523604582471,
                            "DeletedDeletedAt": falsenull,
                            "CreatedAtRestoredAt": 1537519276894null,
                            "UpdatedAt"APNS": 1537519276894null
                }
        },
    }
        ],
            {"Chats": [
            {
                "Id": 221,
                "ProjectId": 1,
                "ClientId": 21,
                "ChannelId": 1,
                "NameTicketId": "Поле 3"84,
                "EventId": null,
                "ValueClientUnread": "Значение 3"0,
                "CreatedAt": 1523012241583,
                "DeletedChangedAt": false,1539160135110
            }
        ],
        "CreatedAtClients": 1537519276894,[
            {
                "UpdatedAtId": 153751927689421,
                "ProjectId": 1,
       }
         "ParentId": null,
          ]
      "Type": "crm",
         }
       "Name":     }"Кинг Мартин",
        ],
        "ProjectsOnline": [true,
              {  "CRMId": 1,
                "IdCRMClientId": 1"101",
                "NameChannelId": "Физические лица"null,
                "SlugTelegramId": ""null,
                "DescriptionFacebookId": "Техническая поддержка"null,
                "StateVKId": "active"null,
                "TotalTickets": 859,
                "TotalOpenTickets": 51,
                "CreatedAt": 15083081555391523012241454,
                "UpdatedAt": 15391810957641542902534525,
                "ArchivedAtSeenAt": null1542902534525,
                "DeletedAtMessagedAt": null,
                "RestoredAtDetails": null,{
                "Permissions    "ClientId": null21,
            }
         ]
"CRMURL": "http://ya.ru/",
       }
}

Клиент отправил сообщение

Code Block

language	js

{
    "ChatEvent": {
        "IdFirstName": 603"Мартин",
           "Type": "message_created",
        "ChatIdMiddleName": 21"Лютер",
           "MessageId": 298,
        "ActorLastName": "clientКинг",
        "ClientId": 21,
            "UserIdSex": null"мужской",
           "CreatedAt": 1542902601356,
        "TransitiveBirthday": false
"15.01.1929",
       },
    "Rels": {
        "ChannelsCellphone": [
"+7 999 123-456",
          {
          "Email": "king@example.com",
     "Id": 1,
                "ProjectIdExtRef": 1"XL-283-1238",
                    "TypeCardRef": "iqchatz8j23yzc1",
                    "NameBranchId": "support2132",
                    "TitleBranchName": "ВнутреннийТестовое чатотделение",
                    "DescriptionBranchExtRef": "Виджет238",
  и мобильные приложения.",
                "DeletedBranchBik": false"123456789",
                    "TotalClientsCreatedAt": 0-6795364578871,
                    "TotalTicketsUpdatedAt": 51-6795364578871,
                    "TotalOpenTicketsFields": 2,[
                "CreatedAt": 1508308179222,
        {
           "UpdatedAt": 1539160130126,
                "IQChatId": {3,
                    "ChannelId": 1,
          "ClientId": 21,
          "Deleted": false,
                    "CreatedAtName": "Поле 15083081792251",
                    "UpdatedAt        "Value": 1523604582471"Значение 1",
                      "DeletedAt      "Deleted": nullfalse,
                            "RestoredAtCreatedAt": null1537519276894,
                    "APNS        "UpdatedAt": null1537519276894
                 }
       },
       }
        ],
        "Chats": [{
            {
                "Id": 211,
                "ProjectId": 1,
                "ClientId": 21,
                "ChannelId": 1,
                "TicketIdName": 84"Поле 2",
                "EventId": null,
                "ClientUnreadValue": 0"Значение 2",
                "CreatedAt": 1523012241583,
                "ChangedAtDeleted": 1539160135110false,
            }
        ],
        "ChatMessagesCreatedAt": [1537519276894,
            {
                "IdUpdatedAt": 298,1537519276894
                "ChatId": 21        },
                "LocalId": 1542902601336,
        {
          "EventId": null,
                  "TicketMessageIdId": 9712,
                "Author": "client",
                "ClientId": 21,
                "UserId": null,
                "PayloadName": "textПоле 3",
                            "TextValue": "Привет!Значение 3",
                 "Received           "Deleted": false,
                "Read            "CreatedAt": false1537519276894,
                "Pushed": false,
            "UpdatedAt": 1537519276894
      "CreatedAt": 1542902601351,
                "ReceivedAt": null, }
                "ReadAt": null,    ]
                "My": false}
            }
        ],
        "ClientsProjects": [
            {
                "Id": 211,
                "ProjectIdName": 1"Физические лица",
                "ParentIdSlug": null"",
                "TypeDescription": "crmТехническая поддержка",
                "NameState": "Кинг Мартинactive",
                "OnlineTotalTickets": true85,
                "CRMIdTotalOpenTickets": 15,
                "CRMClientIdCreatedAt": "101"1508308155539,
                "ChannelIdUpdatedAt": null1539181095764,
                "TelegramIdArchivedAt": null,
                "FacebookIdDeletedAt": null,
                "VKIdRestoredAt": null,
                "TotalTicketsPermissions": 9,null
            }
       "TotalOpenTickets": 1, ]
    }
}

Создано сообщение - "message_created"

Создано просто сообщение/сообщение с цитированием/сообщение с файлом и т.д.

Различается по тому кто отправляет сообщение оператор или клиент

Создано сообщение от клиента

Code Block

language	js

{
    "ChatEvent": {
        "CreatedAtId": 1523012241454603,
        "Type": "message_created",
        "UpdatedAtChatId": 154290259459621,
        "MessageId": 298,
        "SeenAtActor": 1542902594596"client",
        "ClientId": 21,
        "MessagedAtUserId": null,
        "CreatedAt": 1542902601356,
        "DetailsTransitive": {false
    },
      "Rels": {
          "ClientIdChannels": 21,[
            {
        "CRMURL        "Id": "http://ya.ru/"1,
                    "FirstNameProjectId": "Мартин"1,
                    "MiddleNameType": "Лютерiqchat",
                    "LastNameName": "Кингsupport",
                    "SexTitle": "мужскойВнутренний чат",
                    "BirthdayDescription": "15.01.1929Виджет и мобильные приложения.",
                    "CellphoneDeleted": "+7 999 123-456"false,
                    "EmailTotalClients": "king@example.com"0,
                    "ExtRefTotalTickets": "XL-283-1238"51,
                    "CardRef": "z8j23yzc1",
    "TotalOpenTickets": 2,
                "BranchIdCreatedAt": "2132"1508308179222,
                    "BranchNameUpdatedAt": "Тестовое отделение"1539160130126,
                    "BranchExtRefIQChat": "238",{
                    "BranchBikChannelId": "123456789"1,
                    "CreatedAtDeleted": -6795364578871false,
                    "UpdatedAtCreatedAt": -67953645788711508308179225,
                    "FieldsUpdatedAt": [1523604582471,
                        {"DeletedAt": null,
                    "RestoredAt": null,
       "Id": 3,
            "APNS": null
               "ClientId": 21, }
            }
        ],
        "NameChats": "Поле 1",[
            {
                "ValueId": "Значение 1"21,
                "ProjectId": 1,
                "DeletedClientId": false21,
                "ChannelId": 1,
                "CreatedAtTicketId": 153751927689484,
                  "EventId": null,
          "UpdatedAt": 1537519276894
     "ClientUnread": 0,
                  }"CreatedAt": 1523012241583,
                        {"ChangedAt": 1539160135110
            }
        ],
        "IdChatMessages": 1,[
            {
                "ClientIdId": 21298,
                "ChatId": 21,
                "NameLocalId": "Поле 2"1542902601336,
                "EventId": null,
                "ValueTicketMessageId": "Значение 2"971,
                "Author": "client",
                "DeletedClientId": false21,
                "UserId": null,
                "CreatedAtPayload": 1537519276894"text",
                   "Text": "Привет!",
         "UpdatedAt": 1537519276894
      "Received": false,
                "Read": }false,
                "Pushed": false,
       {
            "CreatedAt": 1542902601351,
                "IdReceivedAt": 2null,
                "ReadAt": null,
                "ClientIdMy": 21,false
            }
        ],
        "NameClients": "Поле 3",[
            {
                "ValueId": "Значение 3"21,
                "ProjectId": 1,
                "DeletedParentId": falsenull,
                "Type": "crm",
                "CreatedAtName": "Кинг 1537519276894Мартин",
                "Online": true,
                "UpdatedAtCRMId": 15375192768941,
                "CRMClientId": "101",
       }
         "ChannelId": null,
          ]
      "TelegramId": null,
         }
            }"FacebookId": null,
        ],
        "ProjectsVKId": [null,
             {   "TotalTickets": 9,
                "IdTotalOpenTickets": 1,
                "NameCreatedAt": "Физические лица"1523012241454,
                "SlugUpdatedAt": ""1542902594596,
                "DescriptionSeenAt": "Техническая поддержка"1542902594596,
                "StateMessagedAt": "active"null,
                "TotalTicketsDetails": 85,{
                    "TotalOpenTicketsClientId": 521,
                    "CreatedAtCRMURL": 1508308155539"http://ya.ru/",
                    "UpdatedAtFirstName": 1539181095764"Мартин",
                    "ArchivedAtMiddleName": null"Лютер",
                    "DeletedAtLastName": null"Кинг",
                    "RestoredAtSex": null"мужской",
                    "PermissionsBirthday": null"15.01.1929",
            }
        ]
    }
}

Оператор отправил сообщение

Code Block

language	js

{"Cellphone": "+7 999 123-456",
    "ChatEvent": {
        "Id": 606,
        "TypeEmail": "message_createdking@example.com",
           "ChatId": 21,
        "MessageIdExtRef": 299"XL-283-1238",
           "Actor": "user",
        "ClientIdCardRef": null"z8j23yzc1",
         "UserId": 1,
           "CreatedAtBranchId": 1542902650651"2132",
        "Transitive": false
        },
    "RelsBranchName": {"Тестовое отделение",
        "Channels": [
            {
"BranchExtRef": "238",
                    "IdBranchBik": 1"123456789",
                    "ProjectIdCreatedAt": 1-6795364578871,
                    "TypeUpdatedAt": "iqchat"-6795364578871,
                    "NameFields": "support",[
                "Title": "Внутренний чат",
        {
           "Description": "Виджет и мобильные приложения.",
                "DeletedId": false3,
                "TotalClients": 0,
                "TotalTicketsClientId": 5121,
                "TotalOpenTickets": 2,
           "Name": "Поле 1",
   "CreatedAt": 1508308179222,
                "UpdatedAt": 1539160130126,
       "Value": "Значение 1",
       "IQChat": {
                    "ChannelIdDeleted": 1false,
                    "Deleted        "CreatedAt": false1537519276894,
                    "CreatedAt": 1508308179225,
        "UpdatedAt": 1537519276894
             "UpdatedAt": 1523604582471,
          },
          "DeletedAt": null,
             {
       "RestoredAt": null,
                    "APNSId": null1,
                }
             }"ClientId": 21,
        ],
        "Chats": [            "Name": "Поле 2",
            {
                "IdValue": "Значение 212",
                "ProjectId": 1,
                "ClientIdDeleted": 21false,
                "ChannelId": 1,
                "TicketIdCreatedAt": 841537519276894,
                "EventId": null,
            "UpdatedAt": 1537519276894
      "ClientUnread": 1,
                "CreatedAt": 1523012241583},
                "ChangedAt": 1542902650654        {
            }
        ],
        "ChatMessagesId": [2,
            {
                "IdClientId": 29921,
                "ChatId": 21,
                "LocalIdName": "Поле 15429026506253",
                "EventId": null,
                "TicketMessageIdValue": "Значение 9723",
                "Author": "user",
                  "ClientId"Deleted": nullfalse,
                "UserId": 1,
                "PayloadCreatedAt": "text"1537519276894,
                "Text": "Как дела?",
                "ReceivedUpdatedAt": false,
    1537519276894
            "Read": false,
                "Pushed": false,}
                "CreatedAt": 1542902650639,
                "ReceivedAt": null,]
                "ReadAt": null,}
                "My": false
            }
        ],
        "Projects": [
            {
                "Id": 1,
                "Name": "Физические лица",
                "Slug": "",
                "Description": "Техническая поддержка",
                "State": "active",
                "TotalTickets": 85,
                "TotalOpenTickets": 5,
                "CreatedAt": 1508308155539,
                "UpdatedAt": 1539181095764,
                "ArchivedAt": null,
                "DeletedAt": null,
                "RestoredAt": null,
                "Permissions": null
            }
        ],
    }
}

Создано сообщение с цитированием от оператора

Code Block

language	js

{
  "ChatEvent": {
    "Id": 50098,
    "Type": "message_created",
    "ChatId": 2504,
    "MessageId": 25721,
    "Actor": "user",
    "ClientId": 17651,
    "UserId": 55,
    "CreatedAt": 1682678682613,
    "Transitive": false,
    "Messages": null
  },
  "Rels": {
    "Channels": [
      {
        "Id": 1,
        "ProjectId": 1,
        "Type": "iqchat",
        "Name": "support",
        "Title": "Внутренний чат",
        "Description": "Описание: Виджет и мобильные приложения.",
        "AudioMessagesEnabled": false,
        "AudioMessagesEnabledFor": "none",
        "Deleted": false,
        "TotalClients": 10,
        "TotalTickets": 1884,
        "TotalOpenTickets": -46,
        "CreatedAt": 1508308179222,
        "UpdatedAt": 1682678586079,
        "IQChat": {
          "ChannelId": 1,
          "Deleted": false,
          "CreatedAt": 1508308179225,
          "UpdatedAt": 1523604582471,
          "DeletedAt": null,
          "RestoredAt": null,
          "APNS": null
        }
      }
    ],
    "Chats": [
      {
        "Id": 2504,
        "Type": "regular",
        "ProjectId": 1,
        "ClientId": 17651,
        "ChannelId": 1,
        "TicketId": 2920,
        "EventId": null,
        "ClientUnread": 1,
        "UserId": null,
        "CreatedAt": 1671009157757,
        "ChangedAt": 1682678682617,
        "SystemChat": null,
        "Deleted": null,
        "DeletedAt": null
      }
    ],
    "ChatMessages": [
      {
        "Id": 25721,
        "ReplyToMessageId": 25719,
        "ChatId": 2504,
        "LocalId": 1682678684731,
        "EventId": null,
        "TicketMessageId": 36683,
        "MailingMessageId": null,
        "ProductId": null,
        "ProductOfferState": null,
        "Author": "user",
        "ClientId": null,
        "UserId": 55,
        "Payload": "text",
        "Text": "цитирование",
        "Received": false,
        "Read": false,
        "Listened": null,
        "Pushed": false,
        "CreatedAt": 1682678682599,
        "ReceivedAt": null,
        "ReadAt": null,
        "ListenedAt": null,
        "TicketId": 2920,
        "IsDropDown": null,
        "BotpressPayload": null,
        "Deleted": false,
        "DeletedAt": null,
        "FileURL": null,
        "My": false,
        "OpenSystemChat": null,
        "SingleChoices": [],
        "Actions": null,
        "Product": null,
        "ClientInfo": ""
      }
    ],
    "Clients": [
      {
        "Id": 17651,
        "ProjectId": 1,
        "ParentId": null,
        "PersonalManagerId": null,
        "Type": "crm",
        "Name": "Сергей Королёв",
        "ShortName": "",
        "Online": true,
        "CRMId": 18,
        "CRMClientId": "2",
        "ChannelId": 1,
        "TelegramId": null,
        "FacebookId": null,
        "InfobipId": null,
        "EdnaId": null,
        "VKId": null,
        "ViberId": null,
        "MarkerType": "green",
        "MarkerName": "Лояльный",
        "TotalTickets": 74,
        "TotalOpenTickets": 1,
        "AvgRating": null,
        "CreatedAt": 1671009157745,
        "UpdatedAt": 1682678682178,
        "SeenAt": 1682678682178,
        "MessagedAt": null,
        "GroupName": "Клиенты (приорит 1)",
        "Priority": 1,
        "LastComment": null,
        "Details": {
          "ClientId": 17651,
          "CRMURL": "http://ya.ru/",
          "FirstName": "",
          "MiddleName": "",
          "LastName": "",
          "Sex": "",
          "Birthday": "",
          "Cellphone": "",
          "Email": "",
          "INN": "",
          "ExtRef": "",
          "CardRef": "",
          "Token": null,
          "BranchId": "",
          "BranchName": "",
          "BranchExtRef": "",
          "BranchBik": "",
          "CreatedAt": -62135596800000,
          "UpdatedAt": -62135596800000,
          "Fields": []
        }
      }
    ],
    "Projects": [
      {
        "Id": 1,
        "Name": "Физические лица",
        "Slug": "",
        "Description": "Техническая поддержка",
        "State": "active",
        "TotalTickets": 2475,
        "TotalOpenTickets": 3,
        "TotalAssignedTickets": 3,
        "CreatedAt": 1508308155539,
        "UpdatedAt": 1682678617260,
        "ArchivedAt": null,
        "DeletedAt": null,
        "RestoredAt": null,
        "TotalClientCount": 0,
        "TotalAgentCount": 0,
        "TotalChannelCount": 0,
        "License": {
          "Id": 42,
          "Current": true,
          "CreatedAt": 1679555900374,
          "UpdatedAt": 1679555900374,
          "Terms": {
            "Type": "commercial",
            "Title": "IQChannels Stand",
            "ServerId": "3f37a608-7ad9-4a23-bd74-6dd0cb7d4815",
            "ExpiresAt": null,
            "Projects": 20,
            "Users": 20,
            "Chat": false,
            "Social": false,
            "ChannelTypes": [
              "iqchat",
              "vk",
              "facebook",
              "telegram",
              "infobip",
              "edna",
              "viber",
              "email"
            ],
            "CorporateChatEnabled": true,
            "CorporateChatUsers": 20,
            "IQPro": true,
            "ProductShowcase": true,
            "AudioMessagesEnabled": true,
            "ActiveDirectory": true,
            "Mailings": true,
            "MailingLists": true,
            "Reports": true,
            "PersonalManagersEnabled": true,
            "PersonalManagersOnline": 20,
            "HelpDeskEnabled": true,
            "HelpDeskIntegrationTypes": [
              "email"
            ],
            "ChatBotsEnabled": true,
            "UniqueChatBots": 20,
            "ChatBotPlatformTypes": [
              "botpress"
            ],
            "EnableChatBotFaq": true,
            "EnableChatBotWorkflow": true,
            "EnableChatBotExtensions": true,
            "PostManagementEnabled": true,
            "PublicsCount": 0,
            "PublicFunctionTypes": [
              "posting",
              "voting",
              "commenting"
            ],
            "Autogenerated": false
          },
          "Expired": false
        }
      }
    ],
    "Users": [
      {
        "Id": 55,
        "Type": "user",
        "Name": "Алабичева Юлия",
        "Pseudonym": "Марго",
        "Department": "Подразделение 123",
        "RoleId": 1,
        "AvatarId": null,
        "Online": true,
        "Active": true,
        "CorporateChatEnabled": true,
        "Busy": false,
        "Deleted": false,
        "CreatedAt": 1652684959158,
        "UpdatedAt": 1682678682605,
        "LastSeenAt": 1682678680796,
        "LastActiveAt": 1682678682605,
        "LastMessageAt": 1682678682605,
        "AssignedAt": 1682678617262,
        "DisplayName": "Алабичева Юлия",
        "Permissions": null,
        "Totals": {
          "TotalOpenTickets": 0,
          "TotalPendingTickets": 0,
          "TotalInProgressTickets": 0,
          "Workload": 0
        },
        "Rating": 0
      }
    ],
  }
}

Создано сообщение от оператора

Code Block

language	js

{
    "ChatEvent": {
        "Id": 606,
        "Type": "message_created",
        "ChatId": 21,
        "MessageId": 299,
        "Actor": "user",
        "ClientId": null,
        "UserId": 1,
        "CreatedAt": 1542902650651,
        "Transitive": false
    },
    "Rels": {
        "Channels": [
            {
                "Id": 1,
                "ProjectId": 1,
                "Type": "iqchat",
                "Name": "support",
                "Title": "Внутренний чат",
                "Description": "Виджет и мобильные приложения.",
                "Deleted": false,
                "TotalClients": 0,
                "TotalTickets": 51,
                "TotalOpenTickets": 2,
                "CreatedAt": 1508308179222,
                "UpdatedAt": 1539160130126,
                "IQChat": {
                    "ChannelId": 1,
                    "Deleted": false,
                    "CreatedAt": 1508308179225,
                    "UpdatedAt": 1523604582471,
                    "DeletedAt": null,
                    "RestoredAt": null,
                    "APNS": null
                }
            }
        ],
        "Chats": [
            {
                "Id": 21,
                "ProjectId": 1,
                "ClientId": 21,
                "ChannelId": 1,
                "TicketId": 84,
                "EventId": null,
                "ClientUnread": 1,
                "CreatedAt": 1523012241583,
                "ChangedAt": 1542902650654
            }
        ],
        "ChatMessages": [
            {
                "Id": 299,
                "ChatId": 21,
                "LocalId": 1542902650625,
                "EventId": null,
                "TicketMessageId": 972,
                "Author": "user",
                "ClientId": null,
                "UserId": 1,
                "Payload": "text",
                "Text": "Как дела?",
                "Received": false,
                "Read": false,
                "Pushed": false,
                "CreatedAt": 1542902650639,
                "ReceivedAt": null,
                "ReadAt": null,
                "My": false
            }
        ],
        "Projects": [
            {
                "Id": 1,
                "Name": "Физические лица",
                "Slug": "",
                "Description": "Техническая поддержка",
                "State": "active",
                "TotalTickets": 85,
                "TotalOpenTickets": 5,
                "CreatedAt": 1508308155539,
                "UpdatedAt": 1539181095764,
                "ArchivedAt": null,
                "DeletedAt": null,
                "RestoredAt": null,
                "Permissions": null
            }
        ],
        "Users": [
            {
                "Id": 1,
                "Name": "Иван Коробков",
                "Email": "i.korobkov@iqstore.ru",
                "Position": "Технический директор",
                "RoleId": 1,
                "AvatarId": "baac46c4-c475-11e7-999e-fb4e907475d9.jpg",
                "Online": true,
                "Active": true,
                "Deleted": false,
                "TotalAssignedTickets": 5,
                "CreatedAt": 1508308102244,
                "UpdatedAt": 1542902649317,
                "LastSeenAt": 1542902649317,
                "AssignedAt": 1542901263283,
                "DisplayName": "Иван Коробков"
            }
        ]
    }
}

Создано сообщение от оператора с файлом

Code Block

language	js

{
    "ChatEvent": {
        "Id": 608,
        "Type": "message_created",
        "ChatId": 21,
        "MessageId": 300,
        "Actor": "user",
        "ClientId": null,
        "UserId": 1,
        "CreatedAt": 1542902705511,
        "Transitive": false
    },
    "Rels": {
        "Channels": [
            {
                "Id": 1,
                "ProjectId": 1,
                "Type": "iqchat",
                "Name": "support",
                "Title": "Внутренний чат",
                "Description": "Виджет и мобильные приложения.",
                "Deleted": false,
                "TotalClients": 0,
                "TotalTickets": 51,
                "TotalOpenTickets": 2,
                "CreatedAt": 1508308179222,
                "UpdatedAt": 1539160130126,
                "IQChat": {
                    "ChannelId": 1,
                    "Deleted": false,
                    "CreatedAt": 1508308179225,
                    "UpdatedAt": 1523604582471,
                    "DeletedAt": null,
                    "RestoredAt": null,
                    "APNS": null
                }
            }
        ],
        "Chats": [
            {
                "Id": 21,
                "ProjectId": 1,
                "ClientId": 21,
                "ChannelId": 1,
                "TicketId": 84,
                "EventId": null,
                "ClientUnread": 1,
                "CreatedAt": 1523012241583,
                "ChangedAt": 1542902705514
            }
        ],
        "ChatMessages": [
            {
                "Id": 300,
                "ChatId": 21,
                "LocalId": 1542902705465,
                "EventId": null,
                "TicketMessageId": 973,
                "Author": "user",
                "ClientId": null,
                "UserId": 1,
                "Payload": "file",
                "Text": "",
                "FileId": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
                "Received": false,
                "Read": false,
                "Pushed": false,
                "CreatedAt": 1542902705504,
                "ReceivedAt": null,
                "ReadAt": null,
                "My": false
            }
        ],
        "Files": [
            {
                "Id": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
                "Type": "file",
                "Owner": "client",
                "OwnerClientId": 21,
                "ClientId": null,
                "UserId": 1,
                "Name": "example-request.json",
                "Path": "clients/21/21/6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
                "Size": 2493,
                "ImageWidth": null,
                "ImageHeight": null,
                "ContentType": "application/json",
                "CreatedAt": 1542902705480
            }
        ],
        "Projects": [
            {
                "Id": 1,
                "Name": "Физические лица",
                "Slug": "",
                "Description": "Техническая поддержка",
                "State": "active",
                "TotalTickets": 85,
                "TotalOpenTickets": 5,
                "CreatedAt": 1508308155539,
                "UpdatedAt": 1539181095764,
                "ArchivedAt": null,
                "DeletedAt": null,
                "RestoredAt": null,
                "Permissions": null
            }
        ],
        "Users": [
            {
                "Id": 1,
                "Name": "Иван Коробков",
                "Email": "i.korobkov@iqstore.ru",
                "Position": "Технический директор",
                "RoleId": 1,
                "AvatarId": "baac46c4-c475-11e7-999e-fb4e907475d9.jpg",
                "Online": true,
                "Active": true,
                "Deleted": false,
                "TotalAssignedTickets": 5,
                "CreatedAt": 1508308102244,
                "UpdatedAt": 1542902699384,
                "LastSeenAt": 1542902699384,
                "AssignedAt": 1542901263283,
                "DisplayName": "Иван Коробков"
            }
        ]
    }
}

Получено сообщение - "message_received"

Пример

Code Block

language	js

{
  "ChatEvent": {
    "Id": 9908,
    "Type": "message_received",
    "ChatId": 170,
    "MessageId": null,
    "Actor": "client",
    "ClientId": 17559,
    "UserId": null,
    "CreatedAt": 1659343370820,
    "Transitive": false
  },
  "Rels": {
    "Channels": [
      {
        "Id": 36,
        "ProjectId": 12,
        "Type": "vk",
        "Name": "vk-channel",
        "Title": "ВК-канал",
        "Description": "",
        "Deleted": false,
        "TotalClients": 3,
        "TotalTickets": 50,
        "TotalOpenTickets": 1,
        "CreatedAt": 1656577214247,
        "UpdatedAt": 1659343370826,
        "VK": {
          "Id": 36,
          "UUID": "c91f1d7a-fcf3-4718-adec-191abae87cd6",
          "GroupId": 214262392,
          "Name": "Тест3",
          "Deleted": false,
          "CreatedAt": 1656577214250,
          "UpdatedAt": 1656577288963,
          "DeletedAt": null,
          "RestoredAt": null
        }
      }
    ],
    "Chats": [
      {
        "Id": 170,
        "Type": "regular",
        "ProjectId": 12,
        "ClientId": 17559,
        "ChannelId": 36,
        "TicketId": 746,
        "EventId": null,
        "ClientUnread": 0,
        "CreatedAt": 1656577472178,
        "ChangedAt": 1659343370832
      }
    ],
 	"ChatMessages": [
            {
                "Id": 300,
                "ChatId": 21,
                "LocalId": 1542902705465,
                "EventId": null,
                "TicketMessageId": 973,
                "Author": "user",
                "ClientId": null,
                "UserId": 1,
                "Payload": "file",
                "Text": "",
                "FileId": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
                "Received": false,
                "Read": false,
                "Pushed": false,
                "CreatedAt": 1542902705504,
                "ReceivedAt": null,
                "ReadAt": null,
                "My": false
            }
     ],
    "Clients": [
      {
        "Id": 17559,
        "ProjectId": 12,
        "ParentId": null,
        "PersonalManagerId": null,
        "Type": "channel",
        "Name": "Маркова Ирина",
        "ShortName": "",
        "Online": false,
        "CRMId": null,
        "CRMClientId": null,
        "ChannelId": 36,
        "TelegramId": null,
        "FacebookId": null,
        "InfobipId": null,
        "EdnaId": null,
        "VKId": 610072255,
        "TotalTickets": 61,
        "TotalOpenTickets": 1,
        "CreatedAt": 1652792952963,
        "UpdatedAt": 1659343370818,
        "SeenAt": null,
        "MessagedAt": null,
        "Details": {
          "ClientId": 0,
          "CRMURL": null,
          "FirstName": null,
          "MiddleName": null,
          "LastName": null,
          "Sex": null,
          "Birthday": null,
          "Cellphone": null,
          "Email": null,
          "INN": null,
          "ExtRef": null,
          "CardRef": null,
          "BranchId": null,
          "BranchName": null,
          "BranchExtRef": null,
          "BranchBik": null,
          "CreatedAt": -62135596800000,
          "UpdatedAt": -62135596800000,
          "Fields": []
        },
        "VK": {
          "Id": 610072255,
          "FirstName": "Ирина",
          "LastName": "Маркова",
          "ScreenName": "id_markova",
          "Sex": 1,
          "Photo": "https://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
          "CreatedAt": 1652690499302,
          "UpdatedAt": 1652690499302
        }
      }
    ],
    "Projects": [
      {
        "Id": 12,
        "Name": "Техподдержка интернет-магазина",
        "Slug": "support-online-store",
        "Description": "",
        "State": "active",
        "TotalTickets": 71,
        "TotalOpenTickets": 1,
        "TotalAssignedTickets": 0,
        "CreatedAt": 1652776115334,
        "UpdatedAt": 1659343370816,
        "ArchivedAt": null,
        "DeletedAt": null,
        "RestoredAt": null,
        "Options": null,
        "Permissions": null
      }
    ]
  }
}

Прочитано сообщение - "message_read"

Пример

Code Block

language	js

{
  "ChatEvent": {
    "Id": 9908,
    "Type": "message_read",
    "ChatId": 170,
    "MessageId": null,
    "Actor": "client",
    "ClientId": 17559,
    "UserId": null,
    "CreatedAt": 1659343370820,
    "Transitive": false
  },
  "Rels": {
    "Channels": [
      {
        "Id": 36,
        "ProjectId": 12,
        "Type": "vk",
        "Name": "vk-channel",
        "Title": "ВК-канал",
        "Description": "",
        "Deleted": false,
        "TotalClients": 3,
        "TotalTickets": 50,
        "TotalOpenTickets": 1,
        "CreatedAt": 1656577214247,
        "UpdatedAt": 1659343370826,
        "VK": {
          "Id": 36,
          "UUID": "c91f1d7a-fcf3-4718-adec-191abae87cd6",
          "GroupId": 214262392,
          "Name": "Тест3",
          "Deleted": false,
          "CreatedAt": 1656577214250,
          "UpdatedAt": 1656577288963,
          "DeletedAt": null,
          "RestoredAt": null
        }
      }
    ],
 	"ChatMessages": [
            {
                "Id": 300,
                "ChatId": 21,
                "LocalId": 1542902705465,
                "EventId": null,
                "TicketMessageId": 973,
                "Author": "user",
                "ClientId": null,
                "UserId": 1,
                "Payload": "file",
                "Text": "",
                "FileId": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
                "Received": false,
                "Read": false,
                "Pushed": false,
                "CreatedAt": 1542902705504,
                "ReceivedAt": null,
                "ReadAt": null,
                "My": false
            }
     ],
    "Chats": [
      {
        "Id": 170,
        "Type": "regular",
        "ProjectId": 12,
        "ClientId": 17559,
        "ChannelId": 36,
        "TicketId": 746,
        "EventId": null,
        "ClientUnread": 0,
        "CreatedAt": 1656577472178,
        "ChangedAt": 1659343370832
      }
    ],
    "Clients": [
      {
        "Id": 17559,
        "ProjectId": 12,
        "ParentId": null,
        "PersonalManagerId": null,
        "Type": "channel",
        "Name": "Маркова Ирина",
        "ShortName": "",
        "Online": false,
        "CRMId": null,
        "CRMClientId": null,
        "ChannelId": 36,
        "TelegramId": null,
        "FacebookId": null,
        "InfobipId": null,
        "EdnaId": null,
        "VKId": 610072255,
        "TotalTickets": 61,
        "TotalOpenTickets": 1,
        "CreatedAt": 1652792952963,
        "UpdatedAt": 1659343370818,
        "SeenAt": null,
        "MessagedAt": null,
        "Details": {
          "ClientId": 0,
          "CRMURL": null,
          "FirstName": null,
          "MiddleName": null,
          "LastName": null,
          "Sex": null,
          "Birthday": null,
          "Cellphone": null,
          "Email": null,
          "INN": null,
          "ExtRef": null,
          "CardRef": null,
          "BranchId": null,
          "BranchName": null,
          "BranchExtRef": null,
          "BranchBik": null,
          "CreatedAt": -62135596800000,
          "UpdatedAt": -62135596800000,
          "Fields": []
        },
        "VK": {
          "Id": 610072255,
          "FirstName": "Ирина",
          "LastName": "Маркова",
          "ScreenName": "id_markova",
          "Sex": 1,
          "Photo": "https://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
          "CreatedAt": 1652690499302,
          "UpdatedAt": 1652690499302
        }
      }
    ],
    "Projects": [
      {
        "Id": 12,
        "Name": "Техподдержка интернет-магазина",
        "Slug": "support-online-store",
        "Description": "",
        "State": "active",
        "TotalTickets": 71,
        "TotalOpenTickets": 1,
        "TotalAssignedTickets": 0,
        "CreatedAt": 1652776115334,
        "UpdatedAt": 1659343370816,
        "ArchivedAt": null,
        "DeletedAt": null,
        "RestoredAt": null,
        "Options": null,
        "Permissions": null
      }
    ]
  }
}

Прослушано сообщение - "message_listened"

Пример

Code Block

language	js

{
  "ChatEvent": {
    "Id": 9908,
    "Type": "message_listened",
    "ChatId": 170,
    "MessageId": null,
    "Actor": "client",
    "ClientId": 17559,
    "UserId": null,
    "CreatedAt": 1659343370820,
    "Transitive": false
  },
  "Rels": {
    "Channels": [
      {
        "Id": 36,
        "ProjectId": 12,
        "Type": "vk",
        "Name": "vk-channel",
        "Title": "ВК-канал",
        "Description": "",
        "Deleted": false,
        "TotalClients": 3,
        "TotalTickets": 50,
        "TotalOpenTickets": 1,
        "CreatedAt": 1656577214247,
        "UpdatedAt": 1659343370826,
        "VK": {
          "Id": 36,
          "UUID": "c91f1d7a-fcf3-4718-adec-191abae87cd6",
          "GroupId": 214262392,
          "Name": "Тест3",
          "Deleted": false,
          "CreatedAt": 1656577214250,
          "UpdatedAt": 1656577288963,
          "DeletedAt": null,
          "RestoredAt": null
        }
      }
    ],
    "Chats": [
      {
        "Id": 170,
        "Type": "regular",
        "ProjectId": 12,
        "ClientId": 17559,
        "ChannelId": 36,
        "TicketId": 746,
        "EventId": null,
        "ClientUnread": 0,
        "CreatedAt": 1656577472178,
        "ChangedAt": 1659343370832
      }
    ],
 	"ChatMessages": [
            {
                "Id": 300,
                "ChatId": 21,
                "LocalId": 1542902705465,
                "EventId": null,
                "TicketMessageId": 973,
                "Author": "user",
                "ClientId": null,
                "UserId": 1,
                "Payload": "file",
                "Text": "",
                "FileId": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
                "Received": false,
                "Read": false,
                "Pushed": false,
                "CreatedAt": 1542902705504,
                "ReceivedAt": null,
                "ReadAt": null,
                "My": false
            }
     ],
    "Clients": [
      {
        "Id": 17559,
        "ProjectId": 12,
        "ParentId": null,
        "PersonalManagerId": null,
        "Type": "channel",
        "Name": "Маркова Ирина",
        "ShortName": "",
        "Online": false,
        "CRMId": null,
        "CRMClientId": null,
        "ChannelId": 36,
        "TelegramId": null,
        "FacebookId": null,
        "InfobipId": null,
        "EdnaId": null,  "Users": [
        "VKId": 610072255,
   {
        "TotalTickets": 61,
        "IdTotalOpenTickets": 1,
        "CreatedAt": 1652792952963,
        "NameUpdatedAt": "Иван Коробков"1659343370818,
        "SeenAt": null,
        "EmailMessagedAt": "i.korobkov@iqstore.ru"null,
        "Details": {
          "PositionClientId": "Технический директор"0,
          "CRMURL": null,
          "RoleIdFirstName": 1null,
          "MiddleName": null,
          "AvatarIdLastName": "baac46c4-c475-11e7-999e-fb4e907475d9.jpg"null,
          "Sex": null,
          "OnlineBirthday": truenull,
          "Cellphone": null,
          "ActiveEmail": truenull,
                "DeletedINN": falsenull,
                "TotalAssignedTickets"ExtRef": 5null,
                "CreatedAtCardRef": 1508308102244null,
                "UpdatedAtBranchId": 1542902649317null,
                "LastSeenAtBranchName": 1542902649317null,
                "AssignedAtBranchExtRef": 1542901263283null,
                "DisplayNameBranchBik": "Иван Коробков"null,
            }
   "CreatedAt": -62135596800000,
     ]
    }
}

Оператор загрузил файл

Code Block

language	js

{
    "ChatEventUpdatedAt": {-62135596800000,
          "IdFields": 608,[]
        "Type": "message_created"},
        "ChatIdVK": 21,{
          "MessageIdId": 300610072255,
          "ActorFirstName": "userИрина",
          "ClientIdLastName": null"Маркова",
          "UserIdScreenName": 1"id_markova",
          "CreatedAtSex": 15429027055111,
          "TransitivePhoto": false
"https://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
     },
     "RelsCreatedAt": {1652690499302,
          "ChannelsUpdatedAt": [1652690499302
            {}
      }
    ],
      "IdProjects": 1,[
       {
         "ProjectIdId": 112,
        "Name": "Техподдержка интернет-магазина",
        "TypeSlug": "iqchatsupport-online-store",
        "Description": "",
        "NameState": "supportactive",
        "TotalTickets": 71,
        "TitleTotalOpenTickets": "Внутренний чат"1,
        "TotalAssignedTickets": 0,
         "DescriptionCreatedAt": "Виджет и мобильные приложения."1652776115334,
        "UpdatedAt": 1659343370816,
        "DeletedArchivedAt": falsenull,
        "DeletedAt": null,
        "TotalClientsRestoredAt": 0null,
        "Options": null,
        "TotalTicketsPermissions": 51,null
      }
    ]
  }
}

Удалены сообщения - "delete-messages"

Пример

Code Block

language	js

{
  "ChatEvent": {
    "TotalOpenTicketsId": 29908,
    "Type": "delete-messages",
       "ChatId": 170,
    "CreatedAtMessageId": 1508308179222null,
    "Actor": "client",
      "ClientId": 17559,
     "UpdatedAtUserId": 1539160130126null,
    "CreatedAt": 1659343370820,
    "Transitive": false
  },
    "IQChatRels": {
    "Channels": [
      {
         "ChannelIdId": 136,
          "ProjectId": 12,
          "DeletedType": false"vk",
          "Name": "vk-channel",
          "CreatedAtTitle": 1508308179225"ВК-канал",
           "Description": "",
         "UpdatedAtDeleted": 1523604582471false,
            "TotalClients": 3,
        "DeletedAtTotalTickets": null50,
           "TotalOpenTickets": 1,
         "RestoredAtCreatedAt": null1656577214247,
          "UpdatedAt": 1659343370826,
          "APNSVK": null{
          "Id": 36,
     }
     "UUID": "c91f1d7a-fcf3-4718-adec-191abae87cd6",
      }
     "GroupId": 214262392,
  ],
        "ChatsName": ["Тест3",
            {
      "Deleted": false,
          "IdCreatedAt": 211656577214250,
                "ProjectId"UpdatedAt": 11656577288963,
                "ClientId"DeletedAt": 21null,
                "ChannelIdRestoredAt": 1,null
        }
      }
    ],
 	"TicketIdChatMessages": 84,[
                "EventId": null,{
                "ClientUnreadId": 1300,
                "CreatedAtChatId": 152301224158321,
                "ChangedAtLocalId": 15429027055141542902705465,
            }
        ]"EventId": null,
        "ChatMessages": [
            {"TicketMessageId": 973,
                "IdAuthor": 300"user",
                "ChatIdClientId": 21null,
                "LocalIdUserId": 15429027054651,
                "EventIdPayload": null"file",
                "TicketMessageIdText": 973"",
                "AuthorFileId": "user6054cfb4-ee70-11e8-8b35-3fa764e1543e.json",
                "ClientIdReceived": nullfalse,
                "UserIdRead": 1false,
                "PayloadPushed": "file"false,
                "TextCreatedAt": ""1542902705504,
                "FileIdReceivedAt": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json"null,
                "ReceivedReadAt": falsenull,
                "ReadMy": false,
            }
     ],
    "PushedChats": false,[
        {
        "CreatedAtId": 1542902705504170,
        "Type": "regular",
        "ReceivedAtProjectId": null12,
        "ClientId": 17559,
        "ReadAtChannelId": null36,
        "TicketId": 746,
        "MyEventId": falsenull,
        "ClientUnread": 0,
   }
        ]"CreatedAt": 1656577472178,
        "FilesChangedAt": [1659343370832
      }
    ],
  {
  "Clients": [
      {
        "Id": "6054cfb4-ee70-11e8-8b35-3fa764e1543e.json"17559,
        "ProjectId": 12,
        "TypeParentId": "file"null,
        "PersonalManagerId": null,
        "OwnerType": "clientchannel",
        "Name": "Маркова Ирина",
        "OwnerClientIdShortName": 21"",
        "Online": false,
        "ClientIdCRMId": null,
        "CRMClientId": null,
        "UserIdChannelId": 136,
        "TelegramId": null,
        "NameFacebookId": "example-request.json"null,
        "InfobipId": null,
        "PathEdnaId": "clients/21/21/6054cfb4-ee70-11e8-8b35-3fa764e1543e.json"null,
        "VKId": 610072255,
        "SizeTotalTickets": 249361,
        "TotalOpenTickets": 1,
        "ImageWidthCreatedAt": null1652792952963,
        "UpdatedAt": 1659343370818,
        "ImageHeightSeenAt": null,
        "MessagedAt": null,
        "ContentTypeDetails": "application/json",
      {
          "CreatedAtClientId": 1542902705480
        0,
    }
        ]"CRMURL": null,
          "ProjectsFirstName": [null,
            {
      "MiddleName": null,
          "IdLastName": 1null,
                "NameSex": "Физические лица"null,
                "SlugBirthday": ""null,
                "DescriptionCellphone": "Техническая поддержка"null,
                "StateEmail": "active"null,
                "TotalTickets"INN": 85null,
                "TotalOpenTicketsExtRef": 5null,
                "CreatedAtCardRef": 1508308155539null,
                "UpdatedAtBranchId": 1539181095764null,
                "ArchivedAtBranchName": null,
                "DeletedAtBranchExtRef": null,
                "RestoredAtBranchBik": null,
                "PermissionsCreatedAt": null-62135596800000,
            }"UpdatedAt": -62135596800000,
        ],
        "UsersFields": []
        },
    {
    "VK": {
           "Id": 1610072255,
                "NameFirstName": "Иван КоробковИрина",
                "EmailLastName": "i.korobkov@iqstore.ruМаркова",
                "PositionScreenName": "Технический директорid_markova",
          "Sex": 1,
          "RoleIdPhoto": "https://sun1-16.userapi.com/s/v1/ig2/H1VaOmwGGAr_DqSg0qyFFHuDjj1-RxLfYwGjw4lH90xjs588pEl9ZkyhPKQvZo5FFQGdseXMUzoD0ZrrbQl7smea.jpg?size=50x50&quality=95&crop=159,366,1405,1405&ava=1",
          "CreatedAt": 1652690499302,
        "AvatarId": "baac46c4-c475-11e7-999e-fb4e907475d9.jpg",  "UpdatedAt": 1652690499302
        }
      }
    ],
    "OnlineProjects": true,[
      {
          "ActiveId": true12,
        "Name": "Техподдержка интернет-магазина",
        "DeletedSlug": false"support-online-store",
        "Description": "",
        "TotalAssignedTicketsState": 5"active",
        "TotalTickets": 71,
        "CreatedAtTotalOpenTickets": 15083081022441,
        "TotalAssignedTickets": 0,
        "UpdatedAtCreatedAt": 15429026993841652776115334,
        "UpdatedAt": 1659343370816,
        "LastSeenAtArchivedAt": 1542902699384null,
        "DeletedAt": null,
        "AssignedAtRestoredAt": 1542901263283null,
        "Options": null,
        "DisplayNamePermissions": "Иван Коробков"
      null
      }
        ]
    }
}

...

Закрыто обращение - "chat_closed"

Code Block

language	js

{
    "ChatEvent": {
        "Id": 4622,
        "Type": "chat_closed",
        "ChatId": 13,
        "MessageId": null,
        "Actor": "user",
        "ClientId": 13,
        "UserId": 1,
        "CreatedAt": 1632751088427,
        "Transitive": false
    },
    "Rels": {
        "Channels": [
            {
                "Id": 1,
                "ProjectId": 1,
                "Type": "iqchat",
                "Name": "support",
                "Title": "Внутренний чат",
                "Description": "Виджет и мобильные приложения.",
                "Deleted": false,
                "TotalClients": 0,
                "TotalTickets": 292,
                "TotalOpenTickets": 6,
                "CreatedAt": 1508308179222,
                "UpdatedAt": 1632751088429,
                "IQChat": {
                    "ChannelId": 1,
                    "Deleted": false,
                    "CreatedAt": 1508308179225,
                    "UpdatedAt": 1523604582471,
                    "DeletedAt": null,
                    "RestoredAt": null,
                    "APNS": null
                }
            }
        ],
        "Chats": [
            {
                "Id": 13,
                "ProjectId": 1,
                "ClientId": 13,
                "ChannelId": 1,
                "TicketId": 403,
                "EventId": null,
                "ClientUnread": 2,
                "CreatedAt": 1517261861843,
                "ChangedAt": 1632751088394
            }
        ],
        "Clients": [
            {
                "Id": 13,
                "ProjectId": 1,
                "ParentId": null,
                "Type": "crm",
                "Name": "Альфред Хичкок",
                "ShortName": "",
                "Online": false,
                "CRMId": 1,
                "CRMClientId": "4",
                "ChannelId": null,
                "TelegramId": null,
                "FacebookId": null,
                "InfobipId": null,
                "VKId": null,
                "TotalTickets": 21,
                "TotalOpenTickets": 0,
                "CreatedAt": 1517261861752,
                "UpdatedAt": 1632751088426,
                "SeenAt": 1632321444520,
                "MessagedAt": null,
                "Details": {
                    "ClientId": 13,
                    "CRMURL": "http://ya.ru/",
                    "FirstName": "Альфред",
                    "MiddleName": "",
                    "LastName": "Хичкок",
                    "Sex": "мужской",
                    "Birthday": "13.08.1899",
                    "Cellphone": "+7 999 123-456",
                    "Email": "alfred@example.com",
                    "INN": "",
                    "ExtRef": "",
                    "CardRef": "",
                    "BranchId": "",
                    "BranchName": "",
                    "BranchExtRef": "",
                    "BranchBik": "",
                    "CreatedAt": 1517261861751,
                    "UpdatedAt": 1519115991831,
                    "Fields": []
                }
            }
        ],
        "Projects": [
            {
                "Id": 1,
                "Name": "Физические лица",
                "Slug": "asdf",
                "Description": "Техническая поддержка",
                "State": "active",
                "TotalTickets": 359,
                "TotalOpenTickets": 6,
                "TotalAssignedTickets": 6,
                "CreatedAt": 1508308155539,
                "UpdatedAt": 1632751088425,
                "ArchivedAt": null,
                "DeletedAt": null,
                "RestoredAt": null,
                "Options": null,
                "Permissions": null
            }
        ],
        "Users": [
            {
                "Id": 1,
                "Type": "user",
                "Name": "Администратор",
                "Email": "i.korobkov@iqstore.ru",
                "Login": null,
                "Position": "Технический директор",
                "Department": "",
                "RoleId": 1,
                "AvatarId": null,
                "Online": true,
                "Active": true,
                "Deleted": false,
                "TotalAssignedTickets": 6,
                "CreatedAt": 1508308102244,
                "UpdatedAt": 1632751088427,
                "LastSeenAt": 1632751081961,
                "LastActiveAt": 1632751088422,
                "LastMessageAt": 1632751088422,
                "AssignedAt": 1632750983591,
                "DisplayName": "Администратор",
                "Permissions": null
            }
        ]
    }
}

...

Page tree

Versions Compared

Old Version 9

New Version Current

Key

Описание

Примеры сообщений

Создано обращение - "chat_created"

Назначено обращение - "ticket_assigned"

Печатается сообщение - "typing"

Клиент печатает сообщение

Клиент отправил сообщение

Создано сообщение - "message_created"

Создано сообщение от клиента

Оператор отправил сообщение

Создано сообщение с цитированием от оператора

Создано сообщение от оператора

Создано сообщение от оператора с файлом

Получено сообщение - "message_received"

Прочитано сообщение - "message_read"

Прослушано сообщение - "message_listened"

Оператор загрузил файл

Удалены сообщения - "delete-messages"

Закрыто обращение - "chat_closed"

Page tree

Page History

Versions Compared

Old Version 9

New Version Current

Key

Описание

Примеры сообщений

Создано обращение - "chat_created"

Назначено обращение - "ticket_assigned"

Печатается сообщение - "typing"

Клиент печатает сообщение

Клиент отправил сообщение

Создано сообщение - "message_created"

Создано сообщение от клиента

Оператор отправил сообщение

Создано сообщение с цитированием от оператора

Создано сообщение от оператора

Создано сообщение от оператора с файлом

Получено сообщение - "message_received"

Прочитано сообщение - "message_read"

Прослушано сообщение - "message_listened"

Оператор загрузил файл

Удалены сообщения - "delete-messages"

Закрыто обращение - "chat_closed"